RCM Cash Posting Cluster Lead

JOB SUMMARY 
Working closely with Revenue Cycle Cash Posting Leader and Centralized Cash Posting Team in providing world class best practices for cash collections, and reconciliation for the Portfolio’s Home Health, Hospice, Home Cares and Provider Services agencies.   Collaborating with the Revenue Cycle Leaders in developing, monitoring, and maintaining those world class best practices for their Cash Posting and Reconciliations. Partnering with other Centralized Cash Posters and Revenue Cycle Management Team in shared ownership to ensure a world class AR function across the organization.       
 

DUTIES & RESPONSIBILITIES  

• Creates accountability and visibility of collection posting efforts and procedures for reporting to 
• Executive Directors and Operational Leaders. 
• Provides coverage for Cash Posters in the event of short term or unexpected absences. 
• Provides ongoing training support to Centralized Cash team. 
• Establishes and maintains positive and collaborative working relationships with RCM Team and Agency staffing.  
• Maintains comprehensive working knowledge of cash posting procedures and identifies when anomalies are occurring to share and communicate with the RCM Team and Agency staffing.   
• Provides guidance and support for monthly cash reconciliations and month end close processes.  
• Provides and owns monthly reconciliations of cash timing account.  
• Partners with Revenue Cycle Team, Executive Directors and/or Cash Posters in payment posting projects in a timely manner.  
• Attends monthly Portfolio Metric calls to report on Collections received and any payment posting trends or findings.      
• Monitors cash logs to ensure all remits received have been posted.  
• Reviews SOX processes to ensure remits are attached in EMR or proper documentation location.  
• Monitors and communicates directly with Transition Accounting Team.  
• Monitors ticketing system for agency posting support.  
• Monitors and identifies zero remittance projections.  
• Protects the confidentiality of patient and agency information through effective controls and combined efforts with billing operations.      
• Work closely with Cash Posting Team Lead on staffing reviews and performance goals and objectives.   
• Hold weekly cluster calls with Centralized Cash Posters and one on one individual support.  
• Monitor and support cluster and Agency chats and emails.   

The above statements are only meant to be a representative summary of the major duties and  responsibilities performed by incumbents of this job. The incumbents may be requested to perform job- related tasks other than those stated in this description.   

JOB REQUIREMENTS (Education, Experience, Knowledge, Skills & Abilities)  

• At least three years’ experience in health care collections management preferably in home health and/or hospice operations and within the Cornerstone Health organization. 
• Ability to exercise discretion and independent judgment and demonstrate good communication, negotiation, and public relations skills. 
• Demonstrated capability to accurately manage detailed information. 
• Able to work tactfully and collaboratively with colleagues, peers, service center personnel, sources and payers.    
• Demonstrates ingenuity, autonomy, assertiveness, flexibility and cooperation in performing job responsibilities.      
• Preferably cash posting experience within Home Care Home Base, Eclinical Works and Wellsky. 

Additional Information  

We are committed to providing a competitive Total Rewards Package that meets our employees’ needs. From a choice of medical, dental, and vision plans to retirement savings opportunities through a 401(k) plan with company match and various other benefits, we offer a comprehensive benefits package. We believe in great work, and we celebrate our employees' efforts and accomplishments both locally and companywide, recognizing people daily through our Moments of Truth Program. In addition to recognition, we believe in supporting our employees' professional growth and development. We provide employees a wide range of free e-courses through our Learning Management System as well as training sessions and seminars.  

Type: Full Time 

Location: Remote

Why Join Us

At Pennant Services, we don’t just manage—we lead like owners. Our unique culture is built around empowerment, accountability, and growth. We invest in people who are ready to build and own their impact.

What sets us apart:

• Empowered, flat leadership model supported by centralized resources

• A work-life balance that promotes personal well-being

• Complete benefits package: medical, dental, vision, 401(k) with match

• Generous PTO, holidays, and professional development

• A culture built around our core values—CAPLICO:

Customer Second

AccountabilityPassion

for Learning

Love One Another

Intelligent Risk Taking

Celebrate

Ownership

About Pennant

Pennant Services supports over 250 home health, hospice, senior living, and home care agencies across 19 states. Our Service Center model enables local leaders to lead, while we provide centralized support for clinical, HR, IT, legal, and compliance needs, empowering them to succeed.

Learn more at: www.pennantgroup.com