Quality Assurance Specialist - Credentialing

About ShiftKey

ShiftKey is a platform that is disrupting the way healthcare facilities find licensed and certified professionals to fill available shifts. Leveraging marketplace dynamics and deep industry knowledge, the company is playing a vital role in mitigating America’s healthcare staffing shortages, enabling direct connections between facilities and healthcare professionals. By offering the opportunity to work as much or as little as they choose and putting the power back into the hands of healthcare workers, ShiftKey is bringing more licensed professionals back into the workforce, a solution that is solving a major crisis in healthcare. For more information, visit www.ShiftKey.com.

The role

As a Quality Assurance Specialist you'll safeguard the accuracy of ShiftKey's credentialing process. You'll audit a sample of the credential reviews completed by our Operations teams and third-party vendors, verifying that healthcare professionals' credentials are validated correctly and entered accurately into our systems. Beyond catching errors, you'll turn your findings into actionable insight - producing weekly reports on trends and recurring issues, partnering with team leads to guide coaching and performance, and recommending improvements to processes and training. If you're detail-driven, analytical, and have audited quality before, this one's for you.

Monthly gross remuneration for this position ranges from PLN 7,000 to PLN 7,700 under an employment contract (CoE/umowa o pracę). Final compensation is determined based on experience and skill level.

Where you'll work

This is a fully remote position based in Poland. You should be comfortable working asynchronously and partnering with teammates in different time zones.

What you'll be doing

• Audit a sample of the credential reviews done by our Operations team and outside vendors, checking that each professional's credentials were validated correctly and entered accurately.

• Write weekly reports that surface recurring errors and trends - both by credential type and by individual reviewer.

• Help managers and team leads make sense of their team's performance and guide better coaching conversations.

• Give regional Credentialing Leads tailored insights and recommend improvements to processes and training materials.

• Pitch in on training new hires, plus the occasional special project or time-sensitive audit request.

What you'll need

• 2 years of experience in a similar role with proven ability to plan, conduct, and document quality audits.

• Fluency in English (written and spoken).

• A sharp eye for detail and a natural instinct for spotting patterns in data.

• Comfort working in Microsoft Excel or Google Sheets to organize and present findings.

• Strong communication skills - you'll be translating data into stories that drive action.

• Familiarity with healthcare or tech industry environments is a big plus.

Perks of working for Shiftkey

• A high-growth, friendly, and engaging work environment with opportunities for career development.

• Additional vacation days for better work-life balance.

• Modern office in Warsaw’s Powiśle district with Vistula River views, recreational facilities, and great nearby restaurants.

• Thoughtfully designed private medical package to take care of what matters most.

• Sports card to fuel your active lifestyle.

• Life and accident insurance for peace of mind.

#LI-Remote

Our Commitment to Diversity

ShiftKey is an equal opportunity employer and is committed to embracing diverse and individual perspectives shaping our culture and contributing to the solutions that transform the world. We actively work to create an inclusive environment for employees to thrive. 

EEO Statement

ShiftKey does not discriminate based on race, religion, color, sex, gender, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by applicable law. All employment is decided based on qualifications, merit, and business needs.  ShiftKey is committed to providing reasonable accommodation to applicants with a mental or physical disability, please contact: accommodations@shiftkey.com