Quality Assurance Engineer (Mobile Applications)

We are looking for a Quality Assurance Engineer (Mobile Applications) to test and validate mobile banking and payments applications from the end user’s point of view. You will work in live production and pre-release environments, walking core customer journeys, validating new releases and customer-facing communications, reviewing localisation quality, and documenting what you find clearly enough for a team to act on it. This is a detail-driven, exploratory testing role rather than an automation one — no programming experience is required, but a sharp eye and disciplined reporting are essential.

Key Responsibilities:

• Conduct comprehensive reviews of core customer journeys in mobile banking and payments applications — onboarding, authentication, transfers, payments, card management, settings, alerts, and notifications.
• Evaluate usability, interface clarity, content quality, navigation, and design consistency from a genuine end-user perspective.
• Test newly released features, enhancements, and updates across production and pre-release builds on both iOS and Android.
• Validate customer-facing communications — push notifications, SMS, emails, and in-app messages — for accuracy, timing, tone, and clarity.
• Test error-handling and negative scenarios, including incorrect PIN entry, exceeded transaction limits, declined or failed transactions, connectivity loss, and other system-generated responses.
• Review localised content for translation accuracy, terminology consistency, truncation, and formatting issues across supported languages.
• Capture screenshots and screen recordings to evidence defects, translation errors, and interface inconsistencies.
• Write clear, concise defect reports with reproduction steps, expected versus actual behaviour, severity, and supporting evidence.
• Re-test and validate fixes following releases, and confirm that previously raised issues have been properly remediated.
• Maintain and execute test cases and checklists covering regression, release validation, and exploratory testing.
• Provide structured, actionable feedback and recommendations to product, design, and engineering teams, and flag customer experience risks early.
• Support ongoing quality validation and continuous improvement of the mobile experience across client engagements.
  
  

Skills & Experience:

• Experience: 3+ years in manual software testing, with substantial hands-on experience testing mobile applications.
• Strong practical testing skills — exploratory testing, test case design and execution, regression testing, and negative and edge-case scenarios.
• Hands-on testing experience across both iOS and Android devices, including different OS versions, screen sizes, and device conditions.
• Exceptional attention to detail, with a proven ability to spot interface inconsistencies, content and translation errors, and subtle behavioural defects.
• Ability to assess digital experiences and customer journeys objectively from an end-user perspective.
• Strong written communication and documentation skills — clear, concise, reproducible defect reports and structured summaries of findings.
• Experience with defect tracking and test management tooling (Jira, Xray, TestRail, Zephyr, or equivalent).
• Confident capturing screenshots, screen recordings, logs, and other evidence to support findings.
• Ability to work independently, manage assigned activities to agreed timelines, and operate effectively in a remote, distributed team.
• Professional working proficiency in English, written and spoken.
• No programming or software development experience is required for this role.

Engagement-Specific Requirements:

Some engagements require testing within a specific national market. Where this applies, additional criteria are confirmed per engagement and may include:

• Native-level proficiency in Greek, alongside professional English.
• Residency in Greece, with a valid national ID card or passport.
• Ability to open, hold, and actively use a local account within the application under test.
• Availability aligned to agreed testing and release schedules within the local time zone.

What we value?

• Technical excellence – delivering high-quality, maintainable, and scalable code.
• Problem-solving mindset – approaching challenges with creativity and precision.
• Collaboration & communication – working effectively with cross-functional, remote-first teams.
• Leadership & mentorship – guiding peers, sharing knowledge, and championing best practices.
• Adaptability – being comfortable stepping into back-end work when business needs arise.

About Payforge

Payforge is a specialist professional-services company focused exclusively on payments and fintech. We help clients deliver high-quality, scalable technology solutions in an evolving global financial landscape.

Equal Opportunity Statement

Payforge is proud to be an equal-opportunity employer. All qualified applicants will receive consideration without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. We welcome applicants from all backgrounds.