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Job Opening: QA Supervisor / Operations (ABA)
Location: Remote (South Africa, working US Hours 9 AM - 5 PM EST)
Employment Type: Full-Time
Overview
We are seeking a proactive and detail-oriented QA Supervisor / Operations professional to oversee quality assurance processes for ABA sessions while supporting therapist training and system adoption. This role plays a key part in ensuring service quality, compliance, and consistency across therapy delivery.
The ideal candidate is tech-savvy, personable, and confident in building strong working relationships with therapists, while maintaining high standards of quality and operational efficiency.
Key Responsibilities
- Conduct quality assurance reviews of ABA sessions to ensure accuracy, compliance, and adherence to company standards
- Monitor session data and documentation within CentralReach (or similar CRM systems)
- Identify gaps, inconsistencies, or errors in session reporting and provide actionable feedback
- Train and onboard therapists on CentralReach, including session uploads, data entry, and best practices
- Act as a point of support for therapists requiring assistance with system usage or QA-related queries
- Develop and maintain QA guidelines, training materials, and process documentation
- Collaborate with clinical and operations teams to improve workflows and data accuracy
- Track QA performance metrics and provide regular reporting to leadership
- Continuously identify opportunities to improve processes, efficiency, and training methods
Requirements
- Experience in ABA (Applied Behavior Analysis) environments
- Hands-on experience with CentralReach or similar CRM/practice management systems
- Strong understanding of ABA session documentation and compliance standards
- Excellent attention to detail and ability to spot errors or inconsistencies
- Strong training and coaching ability, with confidence in guiding therapists
- Tech-savvy with the ability to quickly learn and teach systems
- Excellent communication and interpersonal skills
- Highly organized with the ability to manage multiple therapists and tasks simultaneously
- Ability to work independently and take initiative
Benefits
- Comfortable working U.S. hours
- Remote work from home
Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.
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