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The Account Specialist manages a portfolio of small public sector accounts by handling inbound requests, providing quotes, and ensuring a consistent customer experience. They also engage in proactive sales outreach and collaborate with internal teams to support customer requirements and service delivery.
Why you’ll love Softchoice:
At Softchoice, a World Wide Technology (WWT) company, we work together to make a new world happen. As an IT solutions provider serving U.S. commercial and SMB organizations, as well as the entire Canadian market, we help organizations turn ambition into real‑world outcomes. We do this through the delivery of secure cloud, AI, software and digital workplace solutions that enable agility, innovation and growth.
With a highly engaged, high-performing team, we are certified as a Great Place to Work® in both Canada and the United States, and have been recognized as a Best Workplace in Canada for more than 20 years. We stand proudly for our people and their success through career development and advancement, and continuously strive to do what’s good for our people and communities.
As part of WWT, we connect customers to the global scale, advanced innovation, world-class partnerships, and deep expertise of a leader in AI and digital transformation. This includes access to WWT’s Advanced Technology Center (ATC), a collaborative ecosystem featuring state-of-the-art hardware and software that enables customers and partners to conceptualize, test, and validate innovative solutions before deploying them at scale.
Overview
The Public Sector Account Specialist is a new role designed to support our public sector organization by owning a portfolio of small public sector accounts. This role reduces reactive workload for our core PSAM team while creating a structured development path for potential talent interested in becoming an account executive.
The Account Specialist will act as a hybrid - primarily reactive account coverage, combined with targeted proactive opportunities in all parts of the business including professional services. This role will operate independently and require someone with a passion and curiosity for sales. Compensation includes a base plus structured bonus rather than commissions.
The Account Specialist will work independently in their vertical while managing contracts and procurement vehicles. Legendary customer service is key as these customers require highest level of service, knowledge and skills. This role is responsible for managing the day-to-day tasks associated with supporting the client through their entire sales cycle, while also maintaining strong relationships and outstanding customer service.
Key Responsibilities
Account Management
Manage day-to-day inbound requests across a large portfolio of small public sector accounts.
Provide timely quotes, fulfill transactional needs, and ensure consistent customer experience across their district.
Maintain accurate pipeline hygiene and forecasting.
Partner with our internal teams to improve workflows.
Learn and manage complex contracts.
Maintain high responsiveness and accuracy on all inbound customer requests.
Attend all required trainings and complete call to actions.
Proactive Sales
Identify, qualify, and progress proactive opportunities, including services.
Participate in proactive outreach programs grow the business.
Promote Softchoice offers, services, and value proposition to win deals.
Leverage internal systems and GTM strategies to create repeatable sales campaigns.
Engage Presales and services teams as needed to support customer requirements.
Can prepare and deliver presentations that are tailored to the customers’ needs.
As our ideal candidate, you’ll also have:
Minimum of 3+ years sales experience
Minimum of 3+ years customer service
A high level of commitment to exceptional customer service and relationship building
Strong written and verbal communication skills
Strong problem solving, organizational and interpersonal skills
Strong learning agility, and proven ability to pick up new skills quickly
The ability to work both individually and in a team environment
The ability to work in a very fast-paced sales environment
Proficiency in MS Office tools - Outlook, Word, Excel, PowerPoint, Teams
Highschool diploma or equivalent, preferred
Compensation
Not sure if you qualify? Think about applying anyway:
We understand that not everyone brings 100% of the skills and experience for the role.
At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.
Why You’ll Love Working Here:
Inclusion & Equal opportunity employment:
We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.
Require accommodation? We are ready to help:
We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to asktalentacquisition@softchoice.com. We are committed to working with you to best meet your needs.
Our commitment to your experience:
We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.
Before you start with us, we will conduct a criminal record check, verify your education, and check your references.
When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.
Job Requisition ID: 7764
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