Provider Operations Coordinator

Rural Physicians Group® (RPG) is an expansive physician network of rural-focused hospitalists, surgeons and APPs that are passionate about helping rural hospitals meet the needs of the communities we serve. By working with Rural Physicians Group, our hospital partners receive full-time dedicated providers on site, filling a critical void in care coverage and allowing for better patient outcomes. Better outcomes lead to expanded inpatient services. Expanded inpatient services revitalize the hospital and a revitalized hospital improves the entire community.

Our Mission: Bringing rural hospitals and providers together to enhance the care of their community. Together, We Keep Local Patients Local®

Our Vision: We help rural hospitals better fulfill their community charters by providing local access to high-acuity care.

Our Guiding Principles

INTEGRITY

• We live by the highest ethical standards
• We honor the trust placed in us by our patients and hospital partners

RELIABILITY

• We provide consistent, exceptional care
• We can be trusted to honor our commitments

TEAMWORK

• We are one team with our hospitals and rural-community partners
• We treat each person with empathy and respect in every interaction

Our Values — ICARE: Integrity. Collaboration. Accountability. Reliability. Excellence.

Rural Physicians Group (RPG) is the leading provider in rural healthcare services and we're looking for a driven Provider Operations Coordinator to add to our team.

Job Description:

The Provider Operations Coordinator primary function is to support the provider in all onboarding areas and ensure ongoing provider and program success. The Provider Operations Coordinator will manage the ongoing day-to-day processes between departments related to provider management to include; maintaining physician and assigned hospital schedules, provider Self-scheduling portal, updating shared data sites, and routinely engaging in duties related to provider success.

Duties and Responsibilities:

• Serve as the primary day-to-day point of contact for an assigned panel of providers, building trusted working relationships that support engagement, satisfaction, and long-term retention
• Set clear expectations with providers one-on-one regarding schedules, facility protocols, and RPG policies, confirming that instructions are understood and consistently followed
• Lead a structured cadence of check-ins — monthly with individual providers and quarterly with the full provider team by program — to review coverage commitments, performance, and compliance, and to surface concerns before they escalate
• Capture insights gathered through daily provider contact and communicate them to operations, recruiting, and program leadership so that trends in provider satisfaction, coverage risk, or facility dynamics are addressed proactively

Onboarding and Orientation:

• Manage end-to-end onboarding for providers new to RPG and to individual programs as assigned, coordinating across credentialing, licensing, privileging, systems access, and travel logistics so providers are fully prepared for their first shift
• Coordinate on-site orientation at the assigned program or facility, partnering with hospital leadership and the local Chief Hospitalist on introductions, facility tours, and systems training
• Brief incoming providers on facility-specific critical success factors, workflows, key pressure points, and stakeholder relationships so they can integrate quickly and practice effectively from day one

Scheduling and Coverage:

• Maintain the day-to-day scheduling processes that guarantee uninterrupted provider coverage at partner hospitals 24/7, 365 days a year
• Assess program coverage needs and build schedules that guarantee each provider is assigned their minimum shift commitment while balancing stated availability, facility requirements, and continuity of care
• Publish and distribute completed schedules to hospital partners on the 15th of the preceding month, and issue revised schedules promptly as changes occur
• Identify and close coverage gaps 180 days or more in advance through automated tracking and early provider outreach, minimizing last-minute vacancies
• Administer the Provider Self-Scheduling Tool and drive adoption through hands-on training, ongoing coaching, and regular exposure, increasing provider autonomy and reducing manual scheduling work

Issue Resolution and Escalation:

• Field provider concerns and non-standard requests, investigate root causes, and resolve or recommend solutions within established policy
• Escalate appropriately by engaging Regional Medical Directors, Regional Program Directors, and local Chief Hospitalists on issues requiring leadership involvement, and follow through to resolution

Reporting, Data & Compliance:

• Report shift changes, cancellations, and adjustments accurately and on schedule to support timely and accurate provider payroll
• Monitor and minimize incremental and premium pay, reporting drivers and trends to the Director on a weekly basis as needed
• Maintain accurate provider contact information and program records in shared sites and systems
• Maintain adherence to all RPG operational, scheduling, and compliance protocols and policies

Collaboration:

• Partner with team leaders, managers, and department heads across the organization to advance operational goals and support program growth
• Perform other duties as assigned by management

Qualifications

• 2+ years experience in a similar role
• Able to handle moderately complex issues and problems
• Strong attention to detail
• Excellent oral and written communication skills

Benefits

• Competitive salary
• Incentivized bonus plan
• Ability to work remotely from home 
• Three weeks of paid time off, accrual starting first day
• Comprehensive medical, dental, and vision insurance plans
• 401(k) with company match
• Health Savings Account
• Basic Life Insurance coverage
• Cell Phone Allowance