Project Manager (Scrum Master)

What you'll do

• Serve as a primary connection between government stakeholders and the Nava team, managing the agile ceremonies , estimating effort and capacity, triaging production incidents, setting delivery expectations, tracking and communicating progress, and removing blockers as they arise.
• Proactively build and maintain strong relationships with your Nava teammates, government stakeholders, contractors, and cross-functional partners.
• Develop a strong understanding of the team’s objectives, systems, and capabilities to inform project priorities and help resolve issues effectively.
• Coordinate across multiple scrum  teams to drive alignment across complex ecosystems and support successful outcomes.
• Provide clear, accurate, and timely reporting on risks, progress, successes, challenges, and outcomes.
• Monitor team velocity and sprint commitment reliability, and continuously improve the team’s processes for planning, organizing, and delivering work.
• Demonstrate a commitment to continuous learning, embrace change, and ask thoughtful questions to better understand business needs and technical capabilities.
• Be part of a rotation of Project Managers who lead production releases and incident response approximately one week per month, on top of normal Agile Scrum duties for your teams. If a high-priority incident arises during your rotation, you may need to work extra hours outside of the normal work day

Required skills

• 5+ years of experience as a Project Manager, Delivery Manager, Scrum Master, Product Manager, or similar role in a complex software development environment with multiple stakeholders.
• 3+ years of experience leading Agile Scrum teams, including facilitating ceremonies and supporting effective team delivery.
• Ability to serve as Scrum Master for two concurrent and highly technical workstreams , such as  cloud infrastructure and payments processing.
• Direct, hands-on experience using Agile performance metrics to monitor and improve team performance, including velocity, sprint commitment reliability, capacity planning, and backlog health.
• Experience using and managing engineering ticketing systems, with a strong focus on tracking issues through resolution and maintaining clear, thorough documentation. Experience with Azure DevOps (ADO)  and Confluence is preferred.
• Demonstrated experience leading fast-paced, complex projects involving multiple milestones, dependencies, integrations, and significant risk, uncertainty, or scale.
• Experience working collaboratively across Product, Design, and Engineering teams in a multidisciplinary environment, with a focus on maintaining clear, consistent, and fast communication.
• Experience with Agile frameworks such as Scrum, Kanban, or SAFe, and familiarity with Agile development practices such as continuous integration and continuous delivery.
• Ability to build and maintain strong client relationships and collaborate with stakeholders to drive prioritization across multiple projects.
• Strong organizational skills and attention to detail, with the ability to manage competing priorities effectively.
• Excellent communication, situational awareness, and conflict-resolution skills, with a focus on increasing transparency and alignment across teams.
• Adaptive, proactive, empathetic, and tenacious approach to problem-solving, with a positive and collaborative mindset.