Project Coordinator - Community Experience

About Welo Data

Welo Data, a Welo Global brand, is the multilingual data and evaluation partner for foundation labs and enterprises deploying GenAI systems globally. They deliver the human judgment, data infrastructure, and evaluation systems that ensure AI models perform reliably across languages, cultures, and real-world contexts, at every stage from training through deployment.  Its global network of 500,000+ vetted experts spans 300+ languages and locales, enabling high-quality multilingual data creation and structured model evaluation across the full spectrum of modern AI applications — from large language models and voice and speech systems to agentic workflows and robotics and embodied AI. This breadth of linguistic, cultural, and domain expertise enables Welo Data to address critical AI development challenges, including safety, bias, inclusivity, and cross-lingual reliability. A unified global operating model, led by specialized program and quality experts and grounded in assessment-driven talent selection, localized rubrics, and continuous calibration, ensures consistent performance across languages, domains, and modalities. Underpinning all of this is NIMO™ (Network Identity Management and Operations), Welo Data's proprietary identity and fraud-prevention framework. Built to maintain data integrity and workforce trust across a global contributor base, NIMO combines advanced verification, continuous monitoring, and structured QA to ensure every dataset is accurate, traceable, and culturally grounded. welodata.ai   

Role Summary

The Project Coordinator - Community Experience at Welo Data supports the daily health and effectiveness of our AI Data rating community. You will be the first line for rater support, ensuring timely, empathetic responses to issues while coordinating with technical, finance and operations teams to resolve rater’s issues. The Project Coordinator will maintain high-quality data and reports, manage platform access and routine operational workflows (invoicing, POs, platform access etc), and help translate program rules, SOPs, and guidelines into clear communications and support assets. Your work keeps raters productive and well-supported, improves operational consistency, and provides the business with accurate, actionable insights.

Role responsibilities

• Serve as primary point of contact for rater support: answer tickets, triage issues, and resolve inquiries within SLAs via Zendesk and Slack.
• Monitor and promote rater well-being by identifying pain points, escalating risks, and coordinating solutions with Operations and IT teams.
• Draft, schedule, and send community emails and updates (e.g., via Mailchimp), including segmentation, templates, and basic performance tracking.
• Troubleshoot product/platform issues and provide clear, reproducible details to technical teams; manage escalations and follow-through to resolution.
• Manage account access workflows: provisioning/deprovisioning, password resets (PW reset), and permissions across community platforms.
• Process and validate data using spreadsheets; perform data hygiene, reconciliation, and cross-checks across multiple reports/systems.
• Build and maintain support macros and templates in Zendesk; continuously refine to reduce handle time and improve consistency.
• Maintain, update, and enforce SOPs, program rules, guidelines, and knowledge base/FAQ content; ensure changes are versioned and communicated.

Job Requirements

• 1+ years in community operations, support, costumer service, or similar role, ideally serving a large global user/vendor community.
• Demonstrated experience with ticketing systems (preferably Zendesk) and real-time collaboration tools (e.g., Slack, Teams etc).
• Strong command of written and spoken English (upper-intermediate to advanced level).
• Experience with Google Sheets or Microsoft Excel for data preparation and analysis, including data cleaning, lookups (VLOOKUP/XLOOKUP), filters, pivot tables, and basic charting.
• Proven ability to process, reconcile, and validate data across multiple reports/systems with high attention to detail.
• Experience drafting and sending community emails or newsletters; familiarity with list management and basic email metrics (Mailchimp is a plus).
• Comfortable troubleshooting user/platform issues and documenting clear reproduction steps for technical teams.

Main Competencies

• Clear, empathetic written and verbal communicator; able to translate complex rules/SOPs into concise support responses and guides.
• Process- and quality-oriented; able to create, update, and enforce SOPs and knowledge base content.
• Ability to manage multiple priorities, meet SLAs, and drive tasks to closure with minimal supervision.
• Strong stakeholder management and follow-through; collaborative and solution-focused.

Nice to Have

• Familiarity with Workday and Power BI (PBI): navigate profiles, run basic reports/audits in Workday, and build/refresh simple Power BI dashboards to track operational KPIs.
• Basic exposure to operational workflows: invoicing, purchase orders (POs), and coordination with Finance/Procurement.