Programme Officer

The purpose of this role is to support the delivery of the Church of England Education Office’s Professional Learning Team. The role is part of a wider team of Programme Officers who support a variety of functions across both the NPQ suite and the Flourishing programmes. Programme Officers work across different portfolios, supporting delivery through directly contracted Delivery Partners and via our National Programme delivered by the Education Office.
 
Working collaboratively, Programme Officers take on different areas of responsibility to ensure the consistent delivery of high-quality programmes across the country. This role offers the opportunity to develop project management and programme delivery skills in a holistic and supportive environment.

This is a fixed-term role until 31st May 2027.

Responsibilities

Internal-facing Support:
 
- Maintain the integrity of data within Salesforce and other systems. Trouble-shoot errors when seen.  
- Support the effective programme management, launch and delivery of NPQs and Flourishing programmes. 
- Lead on administrative tasks relating to the delivery of the programmes, including participant recruitment,onboarding and ongoing participant management (e.g. processing withdrawals and deferrals, supporting participant assessments). 
- Provide event administration support, including scheduling, online meeting setup, and updating learning platforms (e.g. Blackboard). 
- Assist with the preparation of reports on recruitment, engagement, and quality assurance. 
- Provide administrative support across delivery functions, including inbox management, form creation, and reporting. 
- Support continuous improvement by collecting and organising feedback from participants, facilitators, and partners to inform programme development and enhance delivery. 
- Be prepared to work flexibly across the team, supporting different areas of programme delivery as needed to respond to changing priorities and ensure smooth operation. 
 
External-facing Support:
 
- Provide high quality, courteous and caring first-line support for participant and partner queries via shared inboxes. 
- Support the Learning Technology team with online event administration and technical support. 
- Assist applicants and sponsors with the application process and IT-related queries. 
- Use data systems, to identify and support participants who are at risk of falling behind, taking swift action to ensure support is put in place and participants are able to catch up in a timely manner. 
- Support the onboarding and coordination of Coaches and Facilitators across all programmes. 
- Act as the first point of contact in online sessions, supporting facilitators to use key features of Zoom and Teams (e.g. breakout rooms) and answer queries from participants, coaches and facilitators.  
- Maintain accurate records of contractual milestones and deliverables for external partners. 
- Liaise with Delivery Partners to ensure timely and accurate completion of administrative tasks and meeting of their contractual milestones. 
 
Your job description is intended to reflect your main tasks and areas of work, but is not exhaustive. Changes may occur over time and you will be expected to agree any reasonable changes to your job description that are commensurate with your banding and in line with the general nature of your post.  You will be consulted about any changes to your job description before these are implemented.

Qualifications

Essential

Knowledge/Experience:

- Experience working in an administrative environment, including inbox management and good skills in phone/email communication with stakeholders.
- Experience working in a pressured environment, meeting milestones and key deliverables
- Experience of working collaboratively as part of a team.
- Experience of compiling data, extracting and analysing information 
 
Skills & Abilities:

- Excellent customer service skills and ability to manage stakeholder queries.
- Proactive and able to work independently to suggest and implement solutions.
- Strong attention to detail and a sense of ownership.
- Proven communication skills, both written and verbal.
- Excellent organisational skills.
- High proficiency in Microsoft Office, including Excel, Word, and PowerPoint.
 
 
Desirable

- Experience in finance administration and reporting.
- Strong analytical and data-handling skills.
- Experience using survey tools (e.g. Form Assembly).
- Familiarity with Learning Management Systems (e.g. Blackboard) and CRM systems (e.g. Salesforce).
- Experience supporting professional learning or education programmes.
 
Circumstances

Whilst this is a remote role, the post-holder will need to travel on occasion. This could be for NSE Team Days, NSE Residential (one overnight stay in the Autumn each year), Professional Learning Team Days, other events such as the National Conference, DP Days etc. It is anticipated that there will be approximately 12 travel days per year, although this will vary.

• Strive for Excellence
• Show Compassion
• Respect others
• Collaborate
• Act with Integrity