Program Operations Specialist – Junior

Clinical Support Division (CSD), Clinical Quality Management (CQM) Branch

The Clinical Support Division team is seeking a strategic and detail-oriented Analyst (A) or Consultant (C) to support the Clinical Quality Management (CQM) team. 

The CQM Branch is the principal staff element for all Defense Health Agency (DHA) health policies, programs, and activities. The CQM Branch oversees several programs, including Patient Safety, Accreditation and Compliance, Credentialing and Privileging, Healthcare Risk Management, Clinical Quality Initiatives and Clinical Measurement. Its operational mission is delegated across these Programs. Together, these offices share core responsibilities for development, monitoring, and evaluation of health-related policy, procedures and guidance for the DHA and the Military Health System (MHS). 

CQM oversight and policy responsibilities span the breadth of health care services and health care delivery and directly impacts the care beneficiaries receive. This role will provide primary support for strategic efforts associated with the CQM Branch and the various CQM Programs.

Compensation & Benefits:

Estimated Starting Salary Range for Program Operations Support Specialist Junior: $60,000 - $65,000

Pay commensurate with experience.

Full-time benefits include Medical, Dental, Vision, 401K and other possible benefits as provided. Benefits are subject to change with or without notice.

Position Responsibilities:

• Provides support for efforts associated with CQM strategy and responsibilities. 
• Performs policy and literature development and reviews associated with health care and health care delivery (e.g., DHA-Procedures Manuals, DHA-Interim Procedures Manuals, Fiscal Year TRICARE Evaluation Reports, DHA Memorandums)
• Provide support to CQM Branch and Programs to develop policy, guidance, TRICARE Evaluation, leadership briefings, information papers, technical papers, decision memos, and other reports, as necessary.
• Addresses feedback from key stakeholders via policy adjudication, researching and reviewing issuance standards to provide an accurate response.
• Facilitate meetings with key CQM stakeholders as needed. 
• Support execution of complex project timelines with multiple layers of review, proactively raising risks, identifying challenges, and documenting learnings. 
• Reviews quality data, develops analysis, identifies trends, and summarizes results, as necessary.
• Communicate and conduct regular check-ins, support project management by anticipating client needs and proposing solutions.

• Supports ad-hoc requests from CQM Branch and associated Programs, as requested. 

   

Desired Qualifications:

• Ability to obtain Public Trust or higher (Active CAC a plus).
• MA/MS degree
• Extensive knowledge of MHS policy and mission. Ability to collect, summarize, and analyze program data and objectives, and to make actionable recommendations.
• Experience working within the MHS 
• Experience drafting/adjudicating health policy or guidance preferred.
• Experience developing and analyzing various data sources preferred.
• Experience developing and presenting materials to senior stakeholders preferred. 
• Strong project management skills.
• Excellent attention to detail.
• Strong core consulting skills.
• Excellent writing and communication skills.

Project Details:

• Resource Level: Experienced Analyst or Experienced Consultant 
• Time required: Full-Time; one year commitment.
• Project Location: Remote 

Legal Disclaimer: All qualified applicants will receive consideration for employment without regard to protected veteran status, disability or any other status protected under applicable