Program Manager, Security Operations (Remote)

We are currently seeking to hire a Program Manager, Security Operations to join Concentric's Corporate Team. 

Candidates must be based in California, Nevada, or Arizona. This is a fully remote role; however, you will be required to travel to domestic and international client locations and operations as needed.

JOB DESCRIPTION

The Program Manager, Security Operations is part of the Embedded Program Team and coordinates with Security Operations to establish and transition ad hoc work into embedded roles, ensuring seamless integration, clear communication, and alignment of operational needs with client expectations. This position will manage several small groups of vendors, ad hoc services, employees, and embedded services who are working directly with Concentric clients. The Program Manager, Security Operations serves as the primary liaison between Concentric, vendors, employees, and clients, ensuring smooth communication and seamless operations while addressing needs and challenges. This position provides ongoing guidance and mentoring, performance feedback, and administrative support to enhance vendor and employee engagement and client satisfaction. 

Additionally, the Program Manager, Security Operations will recruit, onboard, and hire vendors and embedded employees; approve timecards, invoices, and expense reports; and provide supervisory oversight while collaborating with the Embedded Programs Management Team, Security Operations, Human Resources, Recruiting, and Finance to ensure compliance with company policies, efficient resource allocation, seamless workflow transitions, and the successful execution of intelligence and security operations that align with client objectives.

The ideal candidate will have real-world experience in the security field and supervisory experience managing and mentoring diverse teams.  

RESPONSIBILITIES

• Collaborate with the recruitment team to identify and place top-tier embedded employees in client programs; assist in screening and selecting candidates to align with client requirements
• Conduct regular check-ins with embedded employees to assess job satisfaction, performance, and well-being.
• Advocate for employee needs and escalate issues as necessary to HR or management.
• Provide guidance and mentorship to embedded employees in the intelligence and/or security fields, assisting them in resolving challenges and navigating issues that arise at the client site
• Serve as the primary manager throughout the entire embedded employee lifecycle from onboarding to offboarding, including timesheet and expense report reviews, managing performance evaluations, and implementing performance improvement plans, as needed
• Serve as the primary relationship manager between Concentric and client managers, overseeing embedded employees
• Collaborate with HR and other departments to ensure compliance with relevant policies, regulations, and legal requirements.
• Facilitate communication between employees, clients, and internal teams to maintain operational alignment.
• Design, develop, and draft proposals, including budgets as needed
• Find, vet, and train security resources that can deliver security services while meeting Concentric’s requirements
• Provide in-person management and direct Executive Protection support of complex security operations or protective details.
• Provide direct billable consultative and/or security services as requested to clients globally
• Find, vet, and train security resources that can deliver security services while meeting Concentric’s requirements
• Act as the business representative in the CA, NV, and AZ area for client requests and business development efforts
• Security Operations staff Coordinator management
• Oversight and development of the GSOC operations and scheduling
• Day-to-day administrative support; expense/account reconciliation, assistance with AP/AR functions, calendar management, project tracking, and periodic updates to Security Operations management
• Lead key internal team and organizational initiatives
• Develop and implement internal policies, procedures, processes, and escalation protocols specific to the delivery of protective operations globally
• Maintain excellent rapport and open lines of communication regarding client needs,  requests for support, service issues, and deliverables
• Ensure client deliverables are met across the full suite of security services
• Proactively communicate with clients regarding identified risks to personnel, property, or reputation
• Identify gaps in processes and resources, and develop methodologies to address these gaps as part of the larger Concentric strategy 
• Oversee quality control and training as needed for Concentric employees, embedded staff, and contracted security assets
• Maintain a local Security License to provide armed and unarmed security work. 

 REQUIRED QUALIFICATIONS

• Must be able to legally work in the country where this position is located without visa sponsorship
• 5+ years of supervisory experience 
• Excellent professional judgment and decision-making skills
• Excellent organizational and problem-solving abilities with great attention to detail
• Ability to handle sensitive employee and client matters with discretion and professionalism
• Proficiency with Google Suite and Monday.com
• Bachelor's degree or equivalent industry experience
• At least 10 years of experience in the protective security industry, law enforcement, or similar government service. 
• Experience developing and delivering protective protocols and measures at the organizational level
• Experience working with contract staff and employees to provide comprehensive protective services
• Experience partnering with a cross-functional team to deliver protective services. 
• Exceptional communication and interpersonal skills
• Proven ability to transfer knowledge and inspire a growth mindset
• Candidate must be eligible to obtain a California BSIS Armed Guard Card and CA CCW, as client work will require armed eligibility in California. A state-issued Armed Security Guard license (e.g., PILB armed registration in Nevada, DPS Armed Guard Card in Arizona) as well as HR218 is also preferred.  Regardless of state of residence, CA BSIS Armed Guard card eligibility is required.
• This position requires the ability to travel up to 30% of the time

PREFERRED QUALIFICATIONS

• Bachelor’s degree in a related field 
• Experience managing employees placed within client organizations (e.g., embedded consulting, managed services, or staffing models).
• Ability to thrive in a fast-paced, growth-oriented, and quickly changing environment
• Adept at learning new software and web-based tools
• Familiarity with human resource practices
• Experience working with high-net-worth family or corporate protective details
• Experience in corporate security, military or law enforcement
• Experience working in overseas environments

COMPENSATION & BENEFITS

• The HSA medical plan covers 100% of the premium for employee-only coverage. The PPO medical plan requires an employee contribution for employee-only coverage. For both plans, Concentric covers a substantial portion of the premium for dependents.
• Concentric also offers an HSA employer contribution
• Medical FSA
• Employer-paid insurance: life, STD, LTD, and AD&D 
• 401k including employer match & immediate vesting
• 11 paid holidays 
• Paid leave (vacation, sick, parental) 
• Annual Health & Wellness Benefit
• Pet Insurance
• National discount employee program
• Employee Assistance Program for personal needs
• Credentity Protection - Eclipse Digital Protection by Concentric
• Free access to our Risk Intelligence Dashboard and GEAR App. Providing 24/7 access to trusted risk intelligence and remote support, helping you stay informed, prepared, and protected wherever you operate.
• Dedicated Security and Intelligence Training Programs for Professional Development
• Coaching and Mentoring Opportunities