i9 Sports is seeking an experienced administrative operations professional to manage the weekday preparation behind youth sports programs across Loudoun, Fairfax, Northwest D.C./Arlington, and Howard County/Silver Spring.
The Program Manager runs league operations across all four territories during the week. The role manages part-time staffing, venue operations, coach recruitment, and family communication, and prepares the weekend team to run game days.
This is a highly administrative position. Most of your workday will involve computer-based tasks, phone calls, written communication, and follow-up. The role is Monday-Friday, 9am-5pmWeekend coordinators handle on-site program delivery, staff training, and quality control.
Key responsibilities
Staffing and hiring
Recruit, hire, and onboard part-time field staff across all four territories, and bring on part-time staff for other roles as needs arise.
- Manage the full hiring and compliance process: job postings, the applicant pipeline, background checks, I-9 Work Authorization forms, and confidentiality agreements.
- Assign and track required virtual training, and schedule new staff for in-person training. In-person training is led by other staff.
- Build and maintain staff schedules in Connecteam, track call-outs, and adjust coverage on an ongoing basis.
- Maintain regular contact with staff and site managers.
Venue and league operations
Ensure every venue has the correct program setup and all required documents uploaded.
- Keep rule books and practice plans current and uploaded.
- Maintain venue maps, venue notes, and opening- and closing-day notes for staff and families.
- Ensure all staff are proficient with the Game Day app.
Coach recruitment and support
- Maintain a complete coach roster: head and assistant coaches, team parents, and recruitment status before and during seasons.
- Ensure coach recruitment calls are handled across the team, and dedicate time each day to personal recruitment calls and follow-up with coaches in the recruitment process.
- Send coach communications before, during, and after each season.
- Answer the coaches hotline (calls, voicemails, and texts) and route inquiries to the appropriate staff.
Family communication and issue resolution
- Respond to family emails and messages promptly.
- Call parents directly to resolve issues, document each outcome, and present a recommended plan to the Athletic Director for confirmation.
- Communicate the confirmed plan of action to weekend staff for each situation.
- Follow up with staff after each weekend on the results of those action plans.
Weekly action plan and weekend handoff
Own the weekly planning cycle:
- Monday: consolidate staff, quality control, and coordinator reports into the Monday summary, delivered to leadership by 10:00 AM.
- Tuesday–Thursday: use email, follow-ups, and feedback to assess each venue and develop the next weekend's action plan.
- Friday: deliver a written weekend game plan to each Game Day Operations Coordinator and hold a prep meeting with each one to review roles and expectations.
- Included in each game plan: staff assignments by venue, backups, flexible staff, schedule changes and bye weeks, and open action plans by venue.
- Set up Friday tasks, on-my-way tasks, and site manager logs.
- Ensure every staff weekend report addresses that week's action plan at each venue where one is in place.
Qualifications
Required
- Proven administrative follow-through: manages a high-volume inbox and resolves issues by phone
- Experience managing part-time or seasonal staff
- Clear written communication for reports, game plans, and action plans
- Self-directed and organized in a remote role
- Proficiency with scheduling and applicant tools (Connecteam, CareerPlug, Asana), or the ability to learn them quickly
- Must reside in the Maryland, D.C., or Virginia area.
- Experience playing sports preferred.
About i9 Sports
i9 Sports helps kids succeed in life through sports, offering youth leagues, camps, and clinics that emphasize age-appropriate instruction, sportsmanship, and fun. Our local organization serves families across four markets in Virginia, Maryland, and Washington, D.C.
Benefits
Full-time employees are eligible for the following company benefits:
- Opportunity to earn annual bonus contingent on individual and organizational performance and attainment of goals
- 401k – i9 Sports will match employee contributions up to 4% of annual salary
- 11 days / 88 hours paid vacation per year, which is accrued at the rate of 2.3 hours per pay period.
- 10 paid holidays per year
- 3 paid sick days per year
- Flex time during weekdays if working on weekends during season.
- 2 weeks paid paternity/maternity leave
This is a remote position.
— Sarah J.
·
Marketing Manager
★★★★★
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