Program Manager

Western Door Federal is part of the Seneca Nation Group (SNG) portfolio of companies. SNG is Seneca Holdings’ federal government contracting business that meets mission-critical needs of federal civilian, defense, and intelligence community customers. Our portfolio comprises multiple subsidiaries that participate in the Small Business Administration 8(a) program. To learn more about SNG, visit the website and follow us on LinkedIn.

Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs. Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs.  We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.

Western Door Federal is seeking a Program Manager to lead a team of FOIA professionals supporting timely, accurate, and defensible processing of federal information requests. The position combines substantive FOIA expertise with responsibility for staffing, workload management, quality assurance, schedules, budgets, risks, and deliverables across routine requests, backlogged cases, appeals, and litigation support. Through effective oversight, the Program Manager supports government transparency and public access to information while safeguarding sensitive records.

Working closely with Government stakeholders and Western Door leadership, the Program Manager translates priorities into actionable work plans, resolves processing barriers, develops staff capabilities, and drives measurable progress toward backlog reduction and case closure goals. The role oversees performance reporting, customer coordination, and approved process improvements to sustain consistent service delivery.

Responsibilities include, but are not limited to:

• Lead technical and business project-management functions needed to plan, implement, track, report on, and deliver the required FOIA support services.
• Develop, implement, maintain, and update the Program Management Plan, including schedule and milestone management, communication lines, budget and cost control, staffing/resource management, risk tracking and mitigation, and quality assurance.
• Coordinate staffing, team responsibilities, onboarding, nondisclosure agreements, account registration, and system access for assigned personnel. Prepare and oversee weekly and monthly progress reports covering case production, backlog status, training, process improvements, substantive findings, risks, schedule concerns, quality issues, and planned work.
• Prepare and oversee monthly financial reporting for hours, costs, funding status, projections, and task-level expenditures for prime and subcontractor personnel. 
• Lead routine project status meetings and ad hoc meetings, including required agendas, progress reviews, risk and financial discussions, action tracking, and meeting minutes. 
• Maintain regular communication with Government representatives and program stakeholders regarding operational issues, schedule variances, staffing needs, risks, quality concerns, and required approvals. Support systems-access continuity, annual summaries, lessons learned, transition planning, records/data transfer, and contract closeout activities.
• Ensure compliance with applicable federal privacy, information-security, records-management, accessibility, nondisclosure, HSPD-12/PIV, and training requirements

Basic Qualifications:

• Advanced degree, at minimum a Master's degree, in a relevant field from an accredited university.
• At least 8 years of experience in a leadership position directing project teams and ensuring that project management, quality management, performance, and risk/issue management are integrated and closely followed.
• Demonstrated expertise in the review and handling of FOIA cases.
• Relevant training and experience directly related to the FOIA support requirement.
• Required FOIA Act technical knowledge and demonstrated experience with the FOIA process and related federal laws and requirements.
• Experience managing staffing, schedules, budgets/costs, risks, quality, recurring deliverables, and stakeholder communications for complex professional-services work.
• Ability to obtain and maintain the required Tier 1 background investigation and comply with HSPD-12/PIV and CMS suitability procedures.
• Ability to meet the residency requirement of having lived in the United States for at least three of the preceding five years before applying for a Federal ID Card, subject to applicable provisions for foreign nationals and qualifying overseas service or dependent circumstances.
• Ability to complete required security awareness, privacy, records-management, Rules of Behavior, and applicable role-based training, and comply with nondisclosure requirements.
• Ability to perform work remotely and to attend in-person meetings if needed.