Program Manager

Company Overview:

Scan Global Logistics is a leading freight forwarding company, specializing in providing comprehensive logistics solutions to clients across various industries. At the core of our DNA is a ‘can-do-attitude’ and the willingness to always walk the extra mile to find the right logistic solution whether by road, rail, ocean, air or any other modes of transportation. Our culture is based on our four virtues: respect, integrity, entrepreneurship, and fun.

Position Overview: 

Scan Global Logistics is seeking an accomplished Program Manager to lead and grow large North American customer relationships. This is a high-impact role combining hands-on operational ownership of national asset-recovery and first-mile programs with the commercial judgment needed to expand SGL's share of the customer's business.

The Program Manager will “own” the day-to-day customer relationship, ensure our partner and agent network delivers against service expectations, and identify opportunities to expand the scope of services SGL provides, including offering creative solutions and suggestions to not only our customers, but our internal stakeholders as well.

As the primary point of contact, you will build trusted relationships with customer stakeholders while coordinating with operations, warehousing, pricing, technology, and other internal teams to deliver measurable business value.

The ideal candidate brings deep expertise in First Mile, Final Mile, and Reverse Logistics, strong commercial acumen, and the credibility to engage effectively with customers at both operational and senior leadership levels. You will work with stakeholders across procurement, operations, and supply chain to understand business priorities, develop practical logistics solutions, and demonstrate how improvements can translate into cost savings, operational resilience, and sustainability gains.

Key Responsibilities: 

Preferred Qualifications: 

Qualifications:

• 10+ years of experience in specialized logistics, first-mile or final-mile operations, reverse logistics, customer success, implementation, technical account management, or operations leadership, with demonstrated ownership of business outcomes.
• Direct experience within logistics, trucking, 3PL, 4PL, warehousing, high-tech, or specialized supply chain environments.
• Demonstrated experience building, managing, and holding an agent, contractor, or partner network accountable for performance.
• Strong working knowledge of first-mile logistics, reverse logistics, asset recovery, and/or high-value equipment handling.
• Demonstrated experience managing customer relationships and presenting to stakeholders across operational, procurement, and supply chain functions.
• Strong understanding of white-glove handling and the transportation and recovery of high-value equipment.
• Working knowledge of TMS and WMS platforms, with the ability to leverage operational systems and data to improve performance.
• Experience implementing or introducing new systems, technology, automation, or reporting solutions within a live customer account.
• Strong analytical and problem-solving skills, with the ability to interpret operational data, identify trends, develop hypotheses, and recommend actionable solutions without relying solely on dedicated analysts.
• Excellent communication, relationship management, negotiation, and presentation skills.
• Ability to manage multiple priorities and effectively lead customer and internal stakeholders in a fast-paced environment.

Physical Requirements: 

• Prolonged periods of sitting at a desk and working on a computer.
• Lift up to 15 pounds occasionally

Work authorization/security clearance requirements:

• Must be eligible to work in the United States
• Must pass TSA eligibility screening 

Job Type: Full-time 

Pay: $100,000 to $120,000 Annually

Schedule: 8-hour shift (Monday to Friday)

Work Location: Remote – United States, but preferred in Northeast US

Benefits:

• 401(k)
• Health Insurance
• Dental insurance
• Vision Insurance
• Employee assistance program
• Health Savings Account (HSA)
• Life insurance
• Short Term Disability Insurance
• Long Term Disability Insurance 
• Paid Time Off
• Tuition Reimbursement