Program Manager 4, Program Management

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

This job entails a deep understanding of program scope and meticulous planning to align with organizational goals. It requires collaborative cross-functional team engagement and the development of comprehensive program plans. The role demands proactive risk management, resource allocation, and the ability to guide programs to successful completion within set timelines.

Job Description

Responsibilities:

Manage strategic client partnerships, serving as a key point of contact for client needs, service delivery, and issue resolution.
Collaborate with internal and external teams to resolve complex client issues and ensure successful delivery of products and services.
Understand program scope, participate in planning and milestone development, and align programs with business objectives and requirements.
Lead special projects and develop solutions that improve client experience, operational support, and program execution.
Facilitate client and stakeholder meetings to review performance, issues, services, priorities, and next steps.

• Understanding program scope, participating in planning milestones, and aligning with business and budgetary requirements
• Identifying and securing participation from cross-functional teams for effective program integration and execution
• Developing and maintaining detailed program plans, ensuring accurate and up-to-date program documentation
• Scheduling and managing workstreams for comprehensive program deployment from start to finish
• Managing program critical paths and dependencies, while developing goals and success criteria with stakeholders
• Analyzing risks, establishing contingency plans, and taking corrective actions to mitigate potential program disruptions
• Allocating resources efficiently to support program objectives and assisting in forecasting budget and resource needs
• Escalating issues timely for management review and balancing program scope, time, and costs effectively
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Collaboration, Communication, Program Management, Teamwork

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

7-10 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.