Program Analyst #1865870

Requirements:

• U.S. Citizenship is required
• Must be able to obtain and maintain a Public Trust clearance
• This position is remote, candidate must reside in one of the following states: AL, AZ, DC, FL, GA, ID, MD, MS, NJ, NC, OK, OH, PA, SC, TN, TX, UT, VA, WV
• Occasional travel may be required. Candidates should be able to attend meetings at FAA facilities and other locations throughout the Continental United States (CONUS) as required.

Qualifications and Experience:

• Bachelor's degree
  
• Minimum of 5 years of relevant experience
• Demonstrated ability to perform work closely related to the assigned tasks and work products.
• Strong written, verbal, analytical, organizational, problem-solving, and cross-functional collaboration skills.
• Ability to work with sensitive, confidential, or regulated information and follow FAA and federal policies and procedures.
• Ability to use FAA-issued accounts and Government-designated collaboration and task-tracking systems as required.

Preferred Qualifications:

• FAA, federal, or regulated enterprise IT experience.
• Experience with Jira, ServiceNow, SharePoint, dashboards, service metrics, or knowledge management.
• Experience supporting PMO reporting, helpdesk operations, product adoption, or data-governance programs.

Responsibilities:

• Document and analyze requirements, operating procedures, system information, project data, service metrics, and performance trends across ADO programs and products.
• Maintain accurate trackers, dashboards, status inputs, project records, risks, issues, dependencies, actions, staffing information, and deliverable status.
• Support the Government-approved centralized task-tracking environment as the authoritative source for assignments, priorities, progress, dependencies, risks, and deliverables.
• Assist with reporting and governance activities, including monthly status inputs, meeting records, workforce and utilization data, product performance, and adoption measures.
• Analyze service tickets and user issues, coordinate with product owners and technical teams, and support triage, assignment, tracking, status communication, and closure.
• Develop and maintain FAQs, troubleshooting guides, job aids, onboarding materials, and other knowledge-base resources intended to improve user self-service.
• Support user onboarding, access coordination, communications, training, feedback collection, and adoption of ADO data, analytics, governance, and AI products.
• Apply a working understanding of data systems, APIs, ETL processes, dashboards, and cloud services to communicate effectively with technical and nontechnical stakeholders.
• Protect sensitive and proprietary information and comply with FAA security, records-management, and information-sharing requirements.

Compensation and Benefits:

At NDi, we value our team and are committed to retaining top talent by offering competitive benefits and compensation packages. Our employee benefits package includes comprehensive health, dental, vision, pet, and legal insurance. Our corporate benefits include 401(k) retirement matching, paid leave, paid holidays, and health and wellness programs. In addition, we provide employer-paid life and disability insurance, professional development, education benefits, and much more to ensure our team has the resources they need to thrive on and off the job.

Veterans First Commitment:

As a Service-Disabled Veteran-Owned Small Business (SDVOSB), NDi is dedicated to hiring veterans and providing a supportive work environment that honors their service while recognizing the unique skills and experiences they bring to our organization.

Our Commitment:

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

Apply Now: Take advantage of this unique opportunity to join one of the fastest-growing companies in Federal contracting!