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The Diagnostic Supervisor is responsible for overseeing, instructing, and supporting the Diagnostics team to ensure departmental service level goals are met. They will also manage productivity, handle employee relations, and facilitate the training and onboarding of new staff members.
Essential Duties and Responsibilities:
- Supervise, instruct, and support the Diagnostics team: Diagnostic Cappers, Diagnostic Facility Recruiters, Diagnostic Schedulers, Diagnostic Uploaders, and DX Report Tracking Specialists.
- Ensure departmental service level requirements and goals are met.
- Report team metrics on a regular and timely basis.
- Work in tandem with Department Manager with regard to driving overall productivity.
- Work closely with the Department Trainer to ensure all employees are properly trained or retrained.
- Work closely with the HR Manager on resolving employee relations issues.
- Support and enforce company policies and procedures.
- Reviews and approves employee time records and manage overtime utilization.
- Interview, select, and on-board new employees.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- 6 months of Diagnostics Scheduling experience desired.
- Knowledge of medical terminology preferred.
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