Professional 1, HR Technology & Operations

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JOB DESCRIPTION

This role can work remote anywhere in the United States.

Job Summary:

We’re looking for a detail-oriented and customer-focused Professional 1, HR Technology & Operations to join our team. In this role, you’ll support the execution and continuous improvement of HR systems and operational processes, helping deliver a seamless employee experience across the full employee lifecycle.

This is an excellent opportunity to gain hands-on experience in HR technology, data, and shared services operations—while partnering with HR, Payroll, and IT teams to drive meaningful impact.

Key Responsibilities:

HR Systems & Technology

• Support day-to-day administration of HR systems (e.g., Workday), including data updates and basic configuration changes

• Assist with system testing, upgrades, and enhancements

• Provide first-level support for HR system inquiries, escalating complex issues as needed

• Maintain system documentation, user guides, and process materials

• Support HRIS reporting and assist with generating standard and ad hoc reports

HR Operations & Employee Lifecycle Support

• Support onboarding, offboarding, and contractor administration processes

• Assist with HR transactions and ensure timely, accurate processing

• Help maintain employee data and ensure data integrity across HR systems

• Partner with Payroll and HR teams to support data and reporting needs

Shared Services & Employee Support

• Support HR shared services delivery through inbox and ticketing systems

• Respond to employee inquiries related to HR programs, policies, and processes

• Assist with employment verifications, documentation requests, and general HR inquiries

• Deliver high-quality customer service and escalate complex issues when needed

Compliance, Audit & Data Accuracy

• Support HR audits and track follow-up actions

• Ensure compliance with data privacy and security requirements

• Maintain accurate and up-to-date HR records in accordance with company requirements

Process Improvement & Projects

• Identify opportunities to improve efficiency and streamline HR processes

• Participate in HR technology and operations projects

• Support the implementation of process improvements and automation initiatives

What Does Success Look Like? (12–18 Months)

Within your first 12–18 months, a successful Professional 1, HR Technology & Operations will have demonstrated ownership across systems, operations, and service delivery. Here’s what great looks like in this role:

HRIS Data Accuracy:

Consistently maintains near-zero error rates on HR data entries and audits; proactively catches and resolves data discrepancies before they impact downstream processes.

System & Reporting Proficiency:

Operates HRIS (e.g., Workday) with confidence; independently generates standard reports and builds ad hoc analyses to answer HR and business questions without requiring guidance.

Shared Services Delivery:

Resolves the majority of employee inquiries and service requests independently and on time; has earned a reputation as a reliable, responsive resource within the HR shared services team.

Process Improvement:

Has identified and contributed to at least three meaningful process improvement—whether a streamlined workflow, an improved data entry process, or a new report that saves the team time.

Cross-Functional Partnership:

Has built trusted working relationships with HR, Payroll, and IT partners; actively supports cross-functional initiatives and is seen as a collaborative, solutions-oriented team member.

Key Skills

• Attention to detail and data accuracy

• Customer-focused mindset

• Analytical thinking and problem-solving

• Communication and collaboration

• Adaptability and continuous learning

Required Qualifications:

• Bachelor’s degree in Human Resources, Business, Information Systems, or related field

• 0–2 years of experience in HR operations, HRIS, or a related role

• Basic understanding of HR processes and employee lifecycle workflows

• Strong attention to detail and analytical skills

• Excellent communication and customer service skills

• Ability to manage multiple priorities in a fast-paced environment

Preferred Qualifications:

• Experience with HRIS platforms (e.g., Workday)

• Proficiency in Microsoft Excel (e.g., pivot tables, lookups)

• Exposure to shared services or ticket-based support models

Why Join Us:

• Gain hands-on experience with leading HR technology platforms from day one

• Partner with HR, Payroll, and IT stakeholders across the organization

• Build foundational skills in HR operations, systems, and data reporting

• Clear pathway to grow into HR technology, analytics, and operations roles

POSITION TYPE

PAY RANGE

The targeted full-time base salary for this position is $49,700 to $74,500 per year. The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location.

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We’re Here to Support You—Accommodations Upon Request

Green Dot is committed to providing an inclusive and accessible hiring experience for all candidates. If you require a reasonable accommodation during any part of the application or interview process, we encourage you to let us know. We will work with you to meet your needs in a way that respects your privacy and ensures equal opportunity. Our goal is to support every applicant in showcasing their talents and potential.

Work Authorization Requirement
At Green Dot Corporation, we value diversity and strive for fair and inclusive hiring practices. However, we are currently unable to offer visa sponsorship. All applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment, without the need for current or future sponsorship.

Important Notice on Application Accuracy
We value integrity in our hiring process. Please ensure that all information provided in your resume and application is accurate and authentic. Submissions found to be fraudulent or misleading will result in disqualification from consideration, and any offers extended may be rescinded.