Production Support Engineer - (Night shift)
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AI Summary
TechGrove is the Centre of Excellence for Banyan Software, based in Chennai, India. It plays a key role in supporting Banyan’s global businesses through technology, security, and software development. TechGrove brings together India’s deep pool of technical talent with Banyan’s long-term approach to growth, creating a trusted, developer-focused environment where people can do their best work.
About CFS Solutions
CFS Solutions is a leading software provider specializing in check imaging and transaction processing technology. For over 25 years, we’ve delivered secure, reliable, and scalable solutions backed by deep industry expertise.
CFS provides end-to-end services including product development, system enhancements, maintenance, and client support. Our strong technology partnerships enable seamless integrations and dependable performance for organizations that rely on our platforms every day.
About the Role
We are seeking a highly motivated Production Support Engineer to serve as the front-line support resource for our check processing and review platform.
This role plays a critical part in maintaining system reliability, ensuring client satisfaction, and supporting daily operations. The ideal candidate combines strong technical troubleshooting skills with exceptional communication abilities and a proactive, solution-oriented mindset.
Key Responsibilities
- Serve as the primary point of contact for client inquiries and technical support requests
- Provide application support for our check processing and review systems
- Monitor system performance and proactively identify potential issues
- Troubleshoot and resolve application, database, and server-related problems in a timely manner
- Escalate complex issues to internal engineering or infrastructure teams as needed
- Document incidents, root causes, resolutions, and client communications according to company standards
- Assist with application updates, patches, deployments, and regression testing
- Support Azure-hosted environments, including monitoring and basic server management tasks
- Collaborate cross-functionally to improve system reliability and client experience
Required Skills & Qualifications
- Strong experience in application or technical support in a professional environment
- Strong customer service skills with the ability to explain technical concepts to non-technical users
- Experience troubleshooting application, system, and connectivity issues
- Familiarity with Microsoft Azure infrastructure and cloud-hosted environments
- Basic Azure server management experience, including:
- Managing virtual machines (VMs)
- Monitoring resource utilization and performance
- Reviewing logs and system alerts
- Supporting patching and updates
- Understanding networking and security configurations
- Experience working with Linux systems and command-line operations
- Working knowledge of SQL and database troubleshooting
- Strong analytical and problem-solving skills
- Detail-oriented with excellent organizational and documentation practices
Preferred Qualifications
- Experience supporting financial services or payment processing applications
- Familiarity with check imaging or transaction processing platforms
- Experience working in regulated or compliance-driven environments
What We Offer
- Competitive compensation and comprehensive benefits package
- Opportunities for professional growth and advancement
- A collaborative and supportive team culture
Beware of Recruitment Scams
We have been made aware of individuals fraudulently posing as members of our Talent Acquisition team and extending fake job offers. These scams may involve requests for personal information or payment for equipment.
Protect yourself by following these steps:
- Verify that all communications from our recruiting team come from an @banyansoftware.com email address.
- Remember, employers will never request payment or banking information during the hiring process.
- If you receive a suspicious message, do not respond — instead, forward it to careers@banyansoftware.com and/or report it to the platform where you received it.
Your safety and security are important to us. Thank you for staying vigilant.
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