Production Data Admin

AFL is a leader in the infrastructure landscape, delivering engineering, construction, and field services for critical infrastructure providers across Canada and the U.S. Our highly skilled and experienced professionals, design, build, connect, and maintain the critical systems and networks that power modern communities and industries — keeping people, businesses, and services seamlessly connected.  

From our roots in telecommunications, where we are recognized as trusted experts with a proven track record of delivering large-scale, end-to-end, high-impact projects for Canada's largest telecommunications providers, to servicing and maintaining water and power meter systems, AFL Network Services ensures critical infrastructure and systems are expertly deployed and maintained.

Currently we are hiring for a full-time Production Data Administrator.

Job Description                                                                                              

Under the guidance of the Manager of Administration and Data Integrity, the Production Data Admin is responsible for entering and validating timecards and orders to ensure accurate timecard submissions for all assigned Technicians, thus ensuring accurate pay for technicians. The Production Data Admin will be responsible for document control, data corrections, and validation of completed job orders as reported in both AFL and client systems.  In addition, the incumbent may be required to support Field Technicians with expense management.

Responsibilities

• Ensure timesheets for assigned Technicians and Manager approvals are submitted on time and if required, follow-up to ensure submission prior to deadline
• Identify missing entries and escalate to Manager level to ensure completion
• Verify Technician job order entries in AFL and client systems to ensure alignment
• Validate Technicians completed tasks and complete accurate data entry into relevant systems or spreadsheets
• Correct Technician(s) time entry issues prior to uploading into corporate financial system
• Advise Technician(s) and other relevant stakeholders of discrepancies and errors to ensure accurate records
• Maintain and update master list of Technicians and Associated Managers to ensure up-to-date reporting lines
• Complete various reports as required
• Address Technician pay issues and re-open orders if required to process necessary corrections
• Manage daily emails and calls from Technicians and other departments and provide answers and support accordingly
• Participate in team meetings to review projects, processes and status updates
• Provide back-up support for team members, as required
• Provide support to field employees on time entry, expense procedures and customer timesheets
• Provide onboarding support and training for new hires related to business unit procedures
• Complete ad hoc administrative projects as requested
• Enhance Organization reputation by accepting ownership for accomplishing requests and exploring opportunities to add value to job accomplishments
• Adhere to and promote the environmental, health & safety policies of AFL
• Perform other duties as requested, directed or assigned

Personal Qualities 

• Flexible – open to change & new information and rapidly adapts to changing conditions or unexpected obstacles
• Detail oriented – excellent attention to detail with the ability to follow through on assigned tasks
• Data entry accuracy – ensures quality and precision of data entry on a consistent basis
• Independent - ability to work well under limited supervision
• Analytical Thinking/Problem Solving - capable of complex reasoning analysis
• Results focused – driven to achieve
• Interpersonal skills – able to collaborate on projects, maintain effective relationships, and communicate clearly at all levels of the business
• Adaptability - capable of working in a fast-paced environment, adapt to various situations, and prioritize multiple work assignments simultaneously
• Team Player skills - Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times

Qualifications

• 1+ year experience with supporting multiple managers preferred
• Superior customer service skill
• Previous experience with programs/software related to invoicing, production accounting, transactional reporting and payroll/time tracking
• Working knowledge of Microsoft Office Suite, including Excel

Working Conditions

• Work from home – remote office team
• General hours of Sunday through Thursday 8:00am to 4:30pm

Why AFL?

AFL is a global leader in the telecommunications industry, providing cutting-edge network technology and solutions to customers around the world. At AFL, we’re committed to diversity and inclusion, recognizing that our team members’ unique contributions help us provide superior service and create better solutions. We provide best-in-class training to ensure you have everything you need to succeed and grow.

Additional Perks:

• Competitive Salary + up to 4% RRSP matching contribution.
• Paid annual vacation.
• Access to medical, dental, vision and health and extended health
• Access to EFAP (Employe Family Assistance Program)
• Annual merit increases
• Excellent on the job training and professional development opportunities
• A supportive and diverse team environment
• Opportunity to work in a dynamic, rapidly growing industry.

AFL offers you the chance to grow your career with a leader in the field while being part of a team that values innovation, safety, and continuous learning.

We welcome diversity and encourage individuals of all backgrounds to apply!

We provide reasonable accommodations for individuals with disabilities. If you need accommodations during the application process, contact NS-Recruitment@AFLGlobal.com. We are an equal opportunity employer and value diversity, not discriminating based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.