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The Senior Director of Product Strategy is responsible for defining the product vision, strategy, and operating model to drive operational efficiency and innovation within enterprise servicing. This role leads a team of product managers and designers while collaborating with cross-functional stakeholders to deliver high-value solutions using generative AI and advanced analytics.
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Role Summary
Senior Director role, focused on leading Strategy and Execution, as well as management of a portfolio of Product solutions supporting one or more domains in Enterprise Servicing. This role will also lead elements of Strategy and Product, supporting Product work across the respective servicing domains.
6 Directors/Sr. Managers will report into this role, with indirect reports at the Sr. Manager level and below with product managers/owners, product designers, and delivery management reporting into those roles. There will be 30 people in the organization. In the first 60 days, this resource will focus on two primary activities: 1) rationalize the roles, teams, and resources in the inherited organization to optimize the function, and 2) implement an evolved operating model and product strategy for the space.
Direct Leadership Responsibilities:
Responsible for overseeing product discovery and helping focus teams on the best opportunities
Responsible for setting the Product Strategy and ensuring that the customer ecosystem is evolving in line with the organization’s vision and how the industry is evolving
Responsible for establishing relationships with customers/stakeholders and aligning the product strategy with the stakeholders strategy
Responsible for defining the product model operating model and setting teams up to be successful empowered product teams. This may include standardization of testing, tools, templates, roadmaps, etc.
Responsible for evaluating the technology that is currently leveraged and working with architects to rationalize existing assets with build, buy, partner options
Own the leadership connection, communication, and coordination with key contributors so they understand our vision, approach, status, etc.
Creating a culture of innovation and learning
Responsible for partnering with internal audit to schedule and execute Product audits and develop mitigation plans in response to the outcomes
Responsible for resource optimization & roster management across the Product teams, inclusive of matrixed resources
Overview
The Enterprise Servicing Tech and Product organization within the Technology and Operations Organization is entrusted with delivering solutions to Enterprise to enable them continuously become more efficient and effective, while provide insights into operational performance, controls, risks, and opportunities. This team maintains key business, operations, technology, & analytic team relationships, shipping and management of Internal Products aligned to critical operational and business strategies, and execution of highest value solutions, working in partnership with Architecture & Engineering. We are transforming how we work from a siloed delivery model in which multiple teams independently respond to Operation management requests, to a well-orchestrated empowered and integrated Product Operating Model who focus on the solving problems and capitalizing on opportunities that return maximum value to the organization. Leading with an Agile delivery framework and Product Mindset, Operations Product & Analytics serves as the internal voice of the customer to our technology partners, with responsibility for defining the user needs, prioritization of work, pull through of value, and determining the viability and usability of solutions.
As a Senior Director of Product Management you will join a team transforming health care and health services for over 170M people worldwide. Our product team is constantly innovating and expanding into new verticals and capabilities as we build and maintain some of the best-in-class and innovative solutions in the healthcare market. We are constantly looking for great talent and hiring only the best of the best. As a Senior Director you will drive strategy, lead teams of product managers and product designers, and collaborate with partners across enterprise operations, analytics and our various businesses. We’re growing rapidly and likely have an opening for you!
The Senior Director of Product Strategy is a strategic leadership role responsible for driving the vision, strategy, and execution of product initiatives that empower internal resources and enhance performance while lowering costs within Enterprise Operations. This role oversees a team of Product Managers working on empowered product teams, ensuring the delivery of innovative and impactful solutions that streamline processes, improve efficiency, and drive operational excellence. This role will also oversee components of Product Operations. The Senior Director will champion best practices, implement processes and leverage data to enable the organization to deliver exceptional products that delight customers. A key focus area will be leveraging Generative AI technologies to develop cutting-edge solutions that drive automation and intelligence within enterprise operations.
The Senior Director works across business portfolios, solving problems and capitalizing on opportunities with solutions designed to meet a variety of enterprise operational needs utilizing full-stack engineering, generative AI, process engineering, and advanced analytics as required. The incumbent must be aware of other work being completed across all business portfolios so that they can drive synergistic solutioning and help teams proactively manage risks and dependencies. The Senior Director is responsible for the business outcomes created by a team working across multiple work areas or domains, utilizes in-depth professional knowledge but is guided by functional practices and well-defined management precedents, and focuses on implementing and executing strategies within own department/discipline/team. The Senior Director is also responsible for review and approval of defined vision, scope, and priority of multiple programs’ backlogs. This leader also reviews, coaches and develops team members to assure they have the skills and capabilities needed to produce products of the highest quality.
Duties and Responsibilities
Product Strategy and Vision
- Develop and communicate a compelling product vision and strategy aligned with the organization's overall goals and objectives, with a strong emphasis on Generative AI and intelligent automation for speed to value and a focus on innovation.
- Collaborate with cross-functional stakeholders, including business units, IT, data science teams, and executive leadership, to understand their needs and translate them into actionable product roadmaps.
- Identify and prioritize product opportunities that drive operational efficiency, cost savings, process improvements, and intelligent automation within the enterprise.
- Conduct market research, analyze industry trends, and gather insights to inform product strategy and decision-making.
Product Management Leadership
- Lead and mentor a team of Product Managers and Designers with a heavy emphasis on coaching while fostering a culture of innovation, collaboration, and continuous improvement.
- Ensure the effective execution of product roadmaps by empowering product teams and providing strategic guidance.
- Establish and maintain product management best practices, processes, and methodologies.
- Facilitate cross-functional collaboration and alignment among product teams, stakeholders, and other departments to ensure seamless product delivery.
Product Delivery and Execution
- Oversee the end-to-end product lifecycle, from ideation to launch and ongoing optimization, for internal enterprise solutions.
- Collaborate with development teams to ensure timely and high-quality product delivery while managing risks and dependencies.
- Monitor product performance, gather user feedback, and implement improvements based on data-driven insights.
- Ensure products meet compliance, security, and regulatory requirements within the enterprise environment.
Stakeholder Management and Communication
- Build and maintain strong relationships with key stakeholders, including business unit leaders, enterprise operations, IT, data science teams, and executive management.
- Effectively communicate product strategies, roadmaps, and progress to stakeholders, ensuring alignment and buy-in.
- Represent the product organization in cross-functional meetings and strategic initiatives.
- Advocate for the needs and priorities of internal customers, ensuring their voices are heard and addressed in product decisions.
Qualifications and Experience
- Bachelor's degree in a relevant field; advanced degree preferred.
- Minimum of 10 years of experience in product management, product operations or related roles, with at least 5 years in a senior leadership role.
- Proven track record of successfully leading and delivering complex enterprise-level products or solutions, preferably including experience with Generative AI, analytics, or intelligent automation initiatives, as well as internal solutions for Operational functions.
- Excellent strategic thinking, problem-solving, and decision-making abilities, with a strong understanding of a breadth of technologies and their applications.
- Strong leadership and people management skills, with a focus on coaching and the ability to inspire and motivate teams.
- Exceptional communication and stakeholder management skills, with the ability to influence and align cross-functional teams.
- Deep understanding of product management methodologies, agile practices, and software development lifecycles, as well as how Empowered Product Teams operate to maximize value.
- Experience in enterprise operations, process optimization, and driving operational efficiency through the application is preferred.
- Entrepreneurial with either startup experience and/or driving new initiatives within a large organization
- Comfortable making decisions and driving clarity in the face of ambiguity and incomplete information
- Willingness to drive transformation in both how we approach problem-solving and the types of solutions we deliver
- Experience in healthcare or health services preferred
This job description outlines the key responsibilities, qualifications, and experience required for the Senior Director of Product Strategy role. The successful candidate will be a strategic leader with a proven track record in product management, stakeholder engagement, and driving operational excellence through innovative product solutions.
This role is also anticipated to be eligible to participate in an annual bonus plan and long term incentive plan.
At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.
Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
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