Product Operations Manager

We're looking for a Product Operations Manager to own the operational processes that support product launches, documentation, customer education, and ongoing product improvements.

You'll work directly with our Chief Product & Technology Officer (CPTO) and collaborate closely with Product, Engineering, Customer Experience, and Marketing to ensure new features are thoroughly tested, clearly communicated, and successfully adopted.

This is a hands-on, technical individual contributor role for someone who understands how software products work, is comfortable using AI tools, and can turn customer feedback into actionable product improvements.

What You'll Do

• Test new features before launch, identifying bugs, usability issues, and opportunities to improve the customer experience.
• Coordinate product launches, ensuring documentation, internal training, support resources, and customer communications are ready.
• Create, review, and maintain accurate product documentation, help center articles, and internal knowledge bases.
• Collaborate with Marketing to develop accurate product announcements, feature demonstrations, and educational content.
• Improve AI-powered customer support by reviewing responses, updating knowledge sources, and identifying opportunities for automation.
• Monitor customer feedback, support conversations, product analytics, and bug reports to identify recurring issues and emerging trends.
• Work closely with Product and Engineering to prioritize improvements and resolve product-related customer issues.
• Develop scalable processes and workflows that improve product launch readiness, communication, and customer adoption.
• Track product feedback and operational performance to help inform product decisions.

Qualifications

• 2–5 years of experience in Product Operations, Product Management, Technical Customer Success, Product Enablement, or a related role at a SaaS or technology company.
• Strong technical aptitude and the ability to understand, test, and troubleshoot software products and integrations.
• Experience supporting product launches, feature testing, documentation, or customer enablement.
• Comfortable working with AI tools to analyze information, improve workflows, and automate repetitive tasks.
• Strong analytical and problem-solving skills, with the ability to distinguish product issues from documentation or support gaps.
• Excellent written communication skills and the ability to explain technical concepts clearly.
• Highly organized, detail-oriented, and comfortable managing multiple priorities in a fast-paced startup environment.
• Experience collaborating across Product, Engineering, Support, and Marketing teams.
• Familiarity with Shopify, Meta, TikTok, APIs, or product analytics tools is a plus.

Why Trybe

• High-growth environment: Join a rapidly scaling technology company transforming creator marketing.
• Direct impact: Play a central role in how new features are launched, communicated, and experienced by customers.
• Real ownership: Build and improve the processes that connect Product, Engineering, Customer Experience, and Marketing.
• AI-first environment: Work with modern AI tools and automation to improve product operations and customer experience.
• Career growth: Work closely with product leadership and take on increasing responsibility as the company scales.