Product Manager, Fan & Mobile Experiences

Hometown empowers schools with seamless digital tools for ticketing, fundraising, and event management, enabling them to create memorable in-person experiences that bring communities together. As a trusted partner dedicated to supporting athletics, arts, and extracurricular activities, we help schools generate vital funding to ensure every student has access to enriching opportunities. With a deep passion for serving those who shape our future, we make event operations effortless – so schools can focus on what truly matters: creating lasting impact in their hometowns.

Job Description:

Location: Remote, hybrid, or in-office (Columbus, OH). 

 

Who We Are:
Hometown is the trusted leader in the education space, equipping athletic directors, coaches, and school administrators with the tools they need to manage their department communications, live events, and fundraisers. Hometown offers an all-in-one, easy-to-use platform to support schools in creating memorable in-person experiences and lasting impact in their communities. We’re continuing to expand our technology and team to provide the best-in-class service to organizations across the country! 
 

Hometown empowers all team members through a positive company culture. Exemplifying our core values of Hustle, Excellence, Resilience, and Ownership (HERO). We’re committed to providing a safe and inclusive work experience for everyone, both those working remotely and within our offices across the country. Consider joining our team today! 

 

Role Summary:

We’re hiring a Product Manager to own Hometown’s fan and mobile experiences. This includes the end-to-end fan journey, from discovery and checkout through ticket management, gate entry, and ongoing engagement, as well as the mobile tools schools use to operate their events.
 

Mobile is a core part of this role because it is increasingly the primary way both fans and school staff experience Hometown. You will lead work across our native apps and mobile web experiences while ensuring they connect seamlessly with Box Office, Engage, payments, reporting, and other school-facing workflows.
 

This is not primarily a backlog-management role. You will define where Hometown should go, identify the highest-value opportunities, and lead cross-functional teams from discovery through measurable business results. A major part of your mandate will be helping Hometown use fan behavior and purchase data to create more value for schools, increase engagement, and unlock new revenue opportunities.
 

This role reports directly to the Head of Product and is ideal for an experienced product leader who thrives with meaningful ownership, complex customer problems, and the opportunity to shape an important part of Hometown’s future.
 

What You'll Own:

• The product strategy and roadmap for Hometown’s fan and mobile experiences
   

• The end-to-end fan journey, including event discovery, checkout, ticket access, transfers, mobile wallets, gate entry, and post-purchase engagement
   

• Mobile event-management experiences that help athletic directors and event staff operate effectively while on the go
   

• Growth and engagement opportunities that increase conversion, repeat attendance, fan loyalty, and revenue
   

• The use of fan behavior, purchase patterns, and event data to provide schools with useful insights and actionable recommendations
   

• Product experiences that cross Fan, Gate, Box Office, Engage, payments, reporting, and identity
   

• The metrics and learning agenda used to evaluate product performance and guide future investment
   

W​hat You'll Do:

• Establish a clear, compelling vision for how Hometown should serve fans and mobile users over the next several years
   

• Translate company strategy, customer needs, market trends, and product data into a focused roadmap
   

• Identify and evaluate new opportunities related to fan engagement, personalized communication, loyalty, offers, monetization, and school revenue
   

• Lead discovery with fans, athletic directors, event staff, and internal teams to uncover meaningful problems and validate potential solutions
   

• Partner closely with design and engineering to deliver intuitive, accessible, reliable, and scalable experiences
   

• Define measurable outcomes for major initiatives and use qualitative and quantitative evidence to evaluate results
   

• Improve key moments in the fan journey, including event discovery, checkout conversion, ticket retrieval, venue entry, and return engagement
   

• Help schools better understand their audiences through fan insights, segmentation, purchase behavior, and attendance patterns
   

• Make thoughtful tradeoffs across customer value, business impact, technical complexity, and speed
   

• Communicate product strategy and recommendations clearly to executives, engineers, designers, go-to-market teams, and customers
   

• Mentor developing product managers and contribute to stronger product practices across Hometown
   

• Use modern AI tools to accelerate research, analysis, prototyping, documentation, and product decision-making
  
   

Preferred Education and Experience:

• You have 4 or more years of product management experience, or equivalent experience demonstrating a strong level product ownership
   

• You have successfully owned and evolved a complex product area with meaningful customer and business impact
   

• You have shipped consumer mobile or mobile-first experiences and understand what makes them fast, intuitive, reliable, and trustworthy
   

• You are comfortable working across consumer and B2B workflows, balancing the needs of end users, customers, and the business
   

• You think strategically and can convert an ambiguous opportunity into a clear product direction and actionable roadmap
   

• You combine strong product judgment with customer research, behavioral data, experimentation, and business analysis
   

• You understand consumer growth concepts such as conversion, activation, engagement, retention, segmentation, and monetization
   

• You are an excellent writer, communicator, and storyteller who can build alignment without relying on authority
   

• You collaborate effectively with engineering and design and have enough technical fluency to lead complex, cross-platform initiatives
   

• You are highly self-directed and bring recommendations and solutions, not just questions and status updates
   

• You enjoy mentoring others and helping raise the quality of product thinking across a team
   

• You are curious about new technology and use AI tools thoughtfully to improve the speed and quality of your work
  
   

Nice To Have:

• Consumer mobile applications
   

• Ticketing, events, entertainment, or commerce
   

• K-12 education or school athletics
   

• Marketplaces or B2B2C platforms
   

• Payments, checkout, or digital wallets
   

• Consumer engagement, loyalty, lifecycle marketing, or growth
   

• Analytics, personalization, or customer-data products
  
   

Compensation:

The base salary range for this position is $115,000 - $130,000 annually.
 

Our compensation ranges are determined by a variety of factors, including role responsibilities, market data, and an individual's skills, experience, and qualifications. The final offer will be based on these factors and discussed throughout the interview process.
 

In addition to base salary, eligible employees may also participate in our bonus or incentive programs, where applicable, and enjoy a comprehensive benefits package designed to support their overall well-being.
 

Physical Requirements: 

• Must be able to remain stationary for a long period of time, including working on a computer. 
   

• Hometown values the importance of demonstrating to our customers that we care and are invested in our product and how it can be the best solution for them. All Hometown employees have a minimum amount of client events they must attend per year. This may include traveling to local client sites and could include standing and walking for prolonged periods of time, and while outdoors in various weather conditions.  
   

Why Join the Hometown Team?
At Hometown, you’ll be part of a mission-driven company dedicated to making a significant impact on education through innovative solutions. Here are just some of the benefits of joining the Hometown team: 

• Flexible PTO with no annual maximum. 

• 13 holidays and extended winter break. 

• 401(k) - up to 4% match. 

• Medical, dental, and vision insurance plans offered. 

• Employer HSA contribution. 

• Opportunities for virtual and in-person collaboration/social events. 
  
   

Hometown is an equal opportunity employer. It does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.