Product Manager, Dashboard & Enterprise Operational Platforms

We are seeking a Product Manager for Marqeta's Dashboard & Enterprise Operational Platforms to support the strategy, development, and evolution of the systems that power financial operations at scale.

This role owns the Dashboard, the core operational interface used by customers, bank partners, and internal teams to manage card programs, investigate transactions, handle disputes, and monitor performance.

You will support the development of tooling that enables operations teams to run financial products efficiently and securely, transforming complex workflows into intuitive, scalable systems. This includes opportunities to introduce AI-driven automation, improve operational visibility, and reduce manual effort across the platform.

You'll work cross-functionally with Engineering, Design, Risk, Compliance, CX, and Data teams to deliver impactful solutions that sit at the center of how Marqeta operates.

We work Flexible First. This role can be performed remotely anywhere within the province where you reside, whether that’s Ontario, Canada or British Columbia, Canada. We’d love for you to join us!

This position is for an existing vacancy.

The Impact You'll Have

• Support the roadmap for the Marqeta Dashboard and enterprise operational platforms

• Contribute to tools that streamline workflows across card and account management, transaction investigation, disputes and servicing, and operational controls

• Develop dashboards and reporting that provide operational visibility

• Design systems that support secure, compliant financial operations (identity, permissions, governance)

• Integrate with enterprise systems (CRM, case management, support tooling, data platforms)

• Identify opportunities for AI-assisted workflows to improve efficiency

• Partner with Engineering and Design to ship intuitive, workflow-driven experiences

• Translate operational pain points into scalable product solutions

Who You Are

• 3-5+ years of product management experience

• Experience building tools for operations teams (support, risk, disputes, program management)

• Experience with operational dashboards, case management systems, or support tooling

• Experience with disputes, fraud, or compliance-related workflows

• Familiarity with enterprise platforms such as Salesforce, Zendesk, or ServiceNow

• Ability to define strategy, prioritize roadmaps, and drive execution

• Experience working closely with Engineering and Design on complex systems

• Excellent communication and stakeholder management skills

• Experience building enterprise software or operational platforms

• Good at simplifying complex workflows into clear product solutions

• Operate comfortably across technical, operational, and business stakeholders and in fast-moving regulated environments.

• Solid product judgment and can balance customer needs, compliance, and technical constraints

• Thrive in cross-functional environments and take ownership of your scope and energized by improving how teams operate at scale.

Nice-To-Haves

• Experience building multi-tenant platform products used across multiple customers or programs

• Experience supporting 0 to 1 or major platform modernization efforts

• Strong understanding of data models, reporting systems, and analytics-driven products

• Experience working with real-time systems or event-driven architectures

• Experience introducing AI/ML or automation into operational workflows

• Experience working directly with bank partners, regulators, or enterprise customers

• Track record of improving operational efficiency metrics (AHT, resolution time, cost to serve)

Your Manager

• Sarah Dulski

Recruiter for this Role

• Prashant

Typical Process

• Application submission

• Recruiter video call

• Hiring manager video call

• Virtual "Onsite" consisting of 3-4, 45 min calls

• Presentation

• Offer!

Compensation and Benefits

Marqeta calibrates pay to a competitive value according to working location. When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this full-time position, reflected in CAD, is: 98,100 - 122,600.

We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company.

Along with monetary compensation, Marqeta currently offers:

• Multiple health insurance options

• Flexible vacation time with additional floating holidays

• Retirement savings program with company contribution

• Equity in a publicly-traded company

• Monthly stipend to support our remote work model

• Annual development stipend to support our people growth and development

• Family-forming benefits and generous parental leave base salary top-up

About Marqeta

Marqeta is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. Marqeta is powering the most well known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc). You don’t need to be a Payments expert to join the Marqeta Team, let us help you with that. This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all.

Marqeta’s Values

– Solve for the Customer: With a deep understanding of our customers' business and empathy for their needs, we deliver products and services that drive their success. Earning and keeping their trust guides everything we do.

– Do What's Right: Knowing businesses and livelihoods depend on us, we pursue solutions that disrupt responsibly and deliver high-quality results that our customers count on. We own our work from start to finish.

– Simplify and Innovate: We approach challenges with curiosity and take smart risks. Innovation comes from finding better, simpler ways to achieve extraordinary outcomes.

– Win as a Team: We succeed together by embracing diverse perspectives and pushing each other to raise the bar. We lead with humility and set aside hierarchy to work as a team.

– Make it Count: We drive forward with focus and agility. With a sense of urgency and purpose, we get the job done, and done right.

Equal Employment Opportunity, Accommodations and Privacy

Marqeta is an equal opportunity employer committed to an inclusive workplace that fosters belonging. We do not discriminate based on race, color, religion, sex (including pregnancy, lactation, childbirth, or related medical conditions), veteran status or uniformed service member status, age, national origin or ancestry, citizenship or immigration status, physical or mental disability, gender identity, gender expression, sexual orientation, genetic information (including testing or characteristics) or any other characteristic protected by applicable law. We also consider qualified applicants with criminal histories, consistent with legal requirements.

Marqeta endeavors to make reasonable accommodations for applicants with disabilities. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please submit this form with your specific accommodation request.

Marqeta cares about your privacy. Personal data that is provided as part of the application and recruitment process is processed in accordance with the Applicant Privacy Notice. Additional information for California residents can be found here.

To keep our interview process fair and consistent, we ask that all candidates join video interviews with their camera on.

Notice on Use of AI in Recruitment
We may use artificial intelligence (AI) tools in our recruitment processing consistent with the requirements of applicable laws. For more information, review our AI notice here.