About Diversified:

Diversified is a global leader in audiovisual and media technology. We design and build innovative spaces and experiences for clients across industries such as corporate, entertainment, sports, retail, and government. Our team partners with organizations around the world to create environments that connect people through technology.

What to Expect:

At Diversified, you’ll work on exciting and complex projects with opportunities to grow your career. We offer a collaborative and flexible work environment, competitive pay and benefits, and a culture that values diversity, inclusion, and innovation. If you’re ready to grow, create, and make an impact, Diversified is the place to do it.

Information Technology  |  Global Scope  |  Reports to CIO

Position Summary

Diversified is seeking a Product Manager, AI Products & Agents to own the product lifecycle for internal AI products, AI agents, and agent-enabled experiences. Reporting directly to the CIO, this role will turn business problems into a prioritized AI product portfolio and guide solutions from discovery and prototyping through production, adoption, measurement, and continuous improvement.

This is a product leadership role that will define product vision and roadmaps, lead Agile delivery and Scrum ceremonies, apply design thinking and user-experience practices, manage the backlog, coordinate business and technical teams, and ensure each AI product has a clear user problem, accountable owner, measurable outcome, and responsible path to production.

Key Responsibilities

AI Product Strategy & Portfolio

• Own the vision, roadmap, prioritization, and lifecycle for Diversified’s portfolio of internal AI products and AI agents.
• Maintain a portfolio and product backlog covering proposed, active, piloted, production, scaled, and retired AI products.
• Translate enterprise priorities and requirements into product hypotheses, features, user stories, and measurable outcomes.
• Analyze investments using business value, user impact, feasibility, readiness, risk, reuse potential, and implementation effort.
• Define build/buy/configure proposals in partnership with EA, s/w engineering, security, data, and business-system teams.

Product Discovery, Design Thinking & User Experience

• Lead discovery workshops, stakeholder interviews, journey mapping, problem framing, and design-thinking sessions.
• Define personas, user journeys, acceptance criteria, and target experiences for employees using AI-enabled products.
• Prototype and test concepts with users before scaling; use feedback and observed usage to refine requirements and experience.
• Design for appropriate human review, transparency, escalation, and handoffs when agents act on behalf of employees or interact with enterprise processes.

Agile Product Delivery & Scrum

• Serve as product owner for AI products and agents, managing epics, features, user stories, acceptance criteria, and backlog.
• Lead sprint planning, backlog refinement, demos, retrospectives, and release planning using Agile/Scrum practices.
• Coordinate AI engineers, automation developers, data teams, architects, platform owners, security, and business SMEs.
• Set clear definition-of-ready and definition-of-done expectations, including user validation, security, documentation, support, monitoring, and production-readiness requirements.

AI Agent Quality, Trust & Lifecycle

• Define success criteria and evaluation plans for AI agents, including task completion, answer or action quality, user acceptance, reliability, latency, cost, and exception handling where applicable.
• Partner with technical teams on agent evaluation, testing, observability, changes, retrieval quality, integrations, and monitoring.
• Maintain clear ownership, dependencies, release history, risks, and lifecycle status for each AI product and agent.
• Ensure responsible-AI, privacy, cybersecurity, access, data-governance, records, and compliance requirements are incorporated into product design and release decisions.

Adoption & Value Realization

• Own launch readiness, communications, training approach, feedback loops, adoption plans, and post-launch product reviews.
• Define and report product KPIs such as active usage, task completion, cycle-time improvement, quality, satisfaction, cost-to-serve, risk reduction, and financial impact where measurable.
• Use telemetry, business outcomes, support data, and user feedback to improve, scale, pause, consolidate, or retire products.
• Provide concise portfolio, roadmap, risk, and value updates to the CIO, AI governance forums, and business leaders.

Required Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Product Design, or equivalent practical experience.
• 5+ years of product management, product ownership, digital product, enterprise applications, or automation experience.
• Demonstrated ownership from discovery and roadmap to delivery, adoption, measurement, and continuous improvement.
• Strong Agile/Scrum skills, including roadmap, backlog, user stories, acceptance criteria, sprint planning, and demos.
• Practical experience applying design thinking, human-centered design, journey mapping, prototyping, or UX practices.
• Working knowledge of generative AI and AI-agent concepts sufficient to partner effectively with AI engineers, architects, data teams, security teams, and business stakeholders.
• Strong executive communication, facilitation, prioritization, and cross-functional stakeholder-management skills.
• Ability to manage multiple products and workstreams with clear decisions, dependencies, risks, and measurable outcomes.

Preferred Qualifications

• Experience delivering enterprise generative-AI, conversational-AI, AI-agent, automation, or knowledge-assistant products.
• Experience with Microsoft 365 Copilot, Copilot Studio, Power Platform, Azure AI services, Azure OpenAI, Anthropic/Claude, or comparable enterprise AI ecosystems.
• Familiarity with RAG, LLM gateways/model routing, agent orchestration, APIs/integrations, tool use, evaluation frameworks, observability, and human-in-the-loop patterns.
• Experience with Azure DevOps, Jira, Figma, Miro, or comparable product, development, and discovery tools.
• Product, Agile, Scrum, design-thinking credentials such as CSPO/PSPO, CSM/PSM, SAFe Product Owner/Product Manager
• Experience operating in a global, matrixed enterprise and partnering with executive stakeholders.

Key Skills

• AI Product Management & Product Ownership
• AI Agents / Agentic Product Experiences
• Product Strategy, Roadmaps & Portfolio Prioritization
• Agile, Scrum & Backlog Management
• Design Thinking, User Research & UX
• Product Discovery, Prototyping & Experimentation
• AI Evaluation, Quality & Product Analytics
• Responsible AI, Security & Governance Awareness
• Business Process & Workflow Design
• Change Management, Adoption & Value Realization
• Executive Communication & Cross-Functional Leadership

Key Success Measures

• A single, prioritized portfolio and roadmap for internal AI products and agents with clear owners, outcomes, lifecycle status, and dependencies.
• Consistent product discovery, Agile delivery, user validation, and production-readiness discipline across AI initiatives.
• Higher adoption and repeat usage of released AI products, supported by product telemetry and structured user feedback.
• Documented business outcomes for production AI products, including productivity, quality, cycle time, customer/employee experience, cost, revenue, or risk outcomes where appropriate.
• Fewer disconnected AI experiments through stronger reuse, prioritization, governance, and lifecycle decisions.

Why Join Us?

This role will help shape how Diversified turns AI ideas into trusted, usable products that improve how employees work and how the business operates. The Product Manager will have direct CIO sponsorship, enterprise-wide visibility, and the opportunity to establish the product discipline for a growing portfolio of AI products and agents.

What We Offer:

We believe great people deserve great benefits. In addition to competitive compensation, we offer a comprehensive benefits package designed to support your health, financial wellbeing, and work-life balance:

• Multiple medical plan options to fit you and your family’s needs
  • HSA & HRA company contributions
• Dental coverage, including orthodontic benefits, and vision plans
  Company-paid benefits
  • Basic Life, AD&D
  • Short-Term and Long-Term Disability insurance
  • Employee Assistance Program (EAP)
• Generous paid time off — 3 weeks PTO plus company holidays and floating holidays
• 401k with company match
• Paid maternity leave
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• A wide range of voluntary benefits including Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Life and AD&D coverage, and Legal Services
• Commuter benefits
• And much more