Principal Program Manager - Customer Experience Program Management

Microsoft is built on trust and Azure is committed to being the most trusted cloud for its customers, including its regulated customers across the Europe. As Azure expands services, certifications, and regions for its global customers, we require increased support for our regulatory engagement and examination experience efforts. The Azure Compliance team is seeking an enthusiastic and dedicated Principal Program Manager - Customer Experience Program Management to manage examinations conducted by the European regulators.

The Principal Program Manager - Customer Experience Program Management will manage the work with multiple internal stakeholders within Microsoft, as well as external stakeholders within European regulators, to understand regulatory examination requirements and operationalize solutions that scale and maintain a consistently high-quality, well-coordinated experience throughout examinations and ongoing oversight activities. The role will define how to execute and manage regulatory examination engagements (including scoping, evidence gathering, stakeholder coordination, and response management) across multiple Azure service offerings, ensuring European regulators have a seamless and transparent experience working with Azure.

Our Azure Compliance team manages the external audits and regulatory examinations that Azure supports. We partner with engineering, security, legal, and compliance teams, as well as external regulators and auditors, to ensure that regulators and customers have a trusted, well-managed experience when engaging with Azure. We are a passionate group with a true customer-first mindset, enabling regulators and customers to effectively and confidently engage with Azure Cloud. Come join our team and help shape how Azure delivers a best-in-class experience to regulators and customers!

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

• Manage and execute at scale Azure's regulatory examination and engagement programs.
• Bring project management experience to medium-large scale, cross-functional programs, working in a fast-paced environment while managing multiple, disparate activities at once.
• Demonstrate enthusiasm, integrity, ingenuity, results-driven thinking, self-motivation, and resourcefulness.
• Collaborate with team members to devise strategies and processes around the regulator program, acting as a thought leader in building scalable tooling and processes.
• Create and manage effective action plans in response to regulator and examiner findings.
• Review and audit Azure's procedures, practices, and documents to identify potential gaps in the regulators' engagement experience.
• Engage with regulators for ad-hoc examination and compliance support, embodying our Culture and Values. 

Required Qualifications:

Customer Experience Program Mgmt IC5 - The typical base pay range for this role across Romania is lei 331,000.00 - lei 567,500.00 per year. Certain roles may be eligible for benefits and other compensation.

Find additional benefits and pay information here:
https://careers.microsoft.com/v2/global/en/corporate-pay/romania-corporate-pay.html

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.