Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Role Overview:

Genesys is seeking a strategic and customer-focused Principal Product Manager to join the Access Control product team and help shape the vision, strategy, and execution of Access Control capabilities across the Genesys Cloud platform. This role will focus on key areas of authorization, permissions, governance, and administrative experiences that enable enterprises to securely scale their customer experience operations.

Reporting to the Senior Director of Product Management for Access Control, this role will partner closely with other product managers and cross-functional teams to deliver scalable and intuitive access management capabilities that balance enterprise-grade security with ease of use. The Principal Product Manager will own and drive specific areas of the Access Control roadmap while contributing to broader platform initiatives and long-term strategy across the team.

This role collaborates closely with engineering, architecture, design, security, compliance, and go-to-market teams to define customer-centric solutions and improve platform governance experiences across Genesys Cloud. Success in this role requires strong product leadership, platform thinking, and the ability to influence and align stakeholders across distributed cross-functional teams.

The ideal candidate brings experience building enterprise SaaS platform capabilities, strong customer empathy, and a passion for solving complex governance and security challenges.

Location: Remote within US (not limited to the states that the job is tagged to)

Key Responsibilities:

• Define and execute the long-term product vision and strategy for Access Control and authorization capabilities across Genesys Cloud.
• Own the outcomes-based roadmap for roles, permissions, policies, governance, delegated administration, and enterprise authorization experiences.
• Re-imagine access control and governance experiences through AI-powered capabilities that improve usability, automation, intelligence, and administrative efficiency for enterprise customers.
• Partner closely with engineering and architecture teams to design scalable, secure, and extensible platform capabilities that support the evolving needs of enterprise customers.
• Collaborate with product teams across the Genesys platform to ensure consistent and unified access control experiences and frameworks.
• Bring innovative and forward-thinking approaches to solving complex security and governance challenges, with a mindset focused on simplifying experiences and modernizing enterprise administration.
• Engage with customers, partners, analysts, and field teams to understand pain points, validate opportunities, and prioritize high-impact solutions.
• Translate complex customer and compliance requirements into intuitive product experiences that simplify administration while maintaining strong security controls.
• Drive alignment across multiple stakeholders and teams to deliver large-scale platform initiatives and foundational capabilities.
• Define success metrics, measure adoption and customer outcomes, and use data-driven insights to continuously improve the product.
• Work closely with go-to-market, enablement, and customer success teams to support successful launches, customer onboarding, and adoption.
• Serve as a thought leader and subject matter expert internally and externally with customers, partners, and industry analysts for platform governance, authorization models, and enterprise access management trends.

Required Qualifications:

• 8+ years of product management experience, with significant experience delivering enterprise SaaS or cloud platform capabilities.
• Proven track record of defining and delivering complex platform products that require cross-functional collaboration across engineering, security, compliance, UX, and business stakeholders.
• Must have relevant experience with access control concepts and enterprise authorization models such as RBAC, ABAC, identity and access management, governance, or enterprise administration, preferably within a SaaS vendor or highly relevant enterprise platform role.
• Strong technical aptitude with the ability to work effectively with architects and engineering teams on platform-scale systems and APIs.
• Experience balancing customer usability with enterprise-grade security and governance requirements.
• Strong analytical and strategic thinking skills with the ability to define product strategy using customer insights, market trends, and business objectives.
• Excellent communication and stakeholder management skills, including the ability to influence executive leadership and align distributed teams.
• Demonstrated ability to lead initiatives in fast-paced, ambiguous environments with multiple dependencies.
• Passion for creating intuitive administrative and governance experiences that improve customer outcomes.

Preferred Qualifications:

• Experience working on enterprise SaaS, cloud platform, or security-related products.
• Familiarity with Customer Experience (CX), Contact Center as a Service (CCaaS), or enterprise communications platforms is highly regarded.
• Demonstrated ability to influence cross-functional teams and drive alignment across complex organizational structures.
• Strong understanding of enterprise customer needs and experience delivering solutions for large-scale organizations, with the ability to translate complex platform capabilities into simple, intuitive concepts and customer-centric use cases.
• Ability to balance strategic thinking with execution and operational excellence.
• Experience working in fast-paced environments with evolving priorities and multiple stakeholders.
• Excellent written and verbal communication skills, including experience presenting to executive leadership and customers.
• Passion for delivering customer-centric solutions and improving user experiences.

#LI-REMOTE

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

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Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.