Portuguese Speaking Support Specialist - Work In Sofia, Bulgaria

Portuguese Speaking Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and business process outsourcing firm, dedicated to connecting top-tier talent with world-leading organizations. We pride ourselves on delivering bespoke staffing solutions, helping professionals secure career-defining Portuguese-speaking jobs in some of Europe's most vibrant business hubs.

Job Overview

We are currently seeking a motivated professional for a Portuguese Speaking Support Specialist position in Bulgaria. This role is an exceptional opportunity to join a fast-paced Customer Support Services environment, providing high-quality assistance while enjoying a relocation package that ensures a seamless transition to life in Eastern Europe.

Key Responsibilities

• Deliver exceptional customer support services via phone, email, and chat to our Portuguese-speaking client base.
• Resolve technical and general inquiries with a focus on first-contact resolution and high customer satisfaction.
• Maintain detailed records of customer interactions within our CRM systems to ensure continuous service improvements.
• Collaborate with international teams to share best practices and optimize support workflows.
• Identify and escalate complex customer issues to the appropriate department while ensuring proactive communication.
• Stay updated on product developments to provide accurate information and professional guidance to all users.
• Contribute to a positive, team-oriented culture as part of our thriving office in Sofia.

Requirements

• Native or fluent Portuguese (spoken and written) is mandatory for this role.
• Professional proficiency in English to communicate within our diverse international team.
• Valid EU passport or a valid work permit for Bulgaria.
• Proven experience in a Customer Support Services role or a high-volume client-facing environment.
• Strong problem-solving skills and an empathetic approach to customer interaction.
• Availability for on-site work in Sofia, Bulgaria.

Benefits

What We Offer

• Competitive Monthly Salary package commensurate with your experience.
• Fully Paid Training program to set you up for success in your new career.
• Comprehensive Health Insurance and wellness benefits.
• Fully Paid Relocation Package (including flight, transfer, and initial hotel stay) to make your move to Bulgaria effortless.
• Monthly Performance Bonus tied to your individual and team KPIs.
• €1,500 Signing Bonus (one-time) for all successful new hires.
• Extensive professional development opportunities within one of the best jobs in Bulgaria.

Life in Bulgaria

Bulgaria offers a unique blend of ancient history, beautiful natural landscapes, and a rapidly expanding tech sector, making it an ideal destination for ambitious expatriates. Life in Bulgaria provides a high quality of living at a very accessible cost, allowing you to enjoy vibrant cultural experiences, cozy cafes, and picturesque mountain ranges during your time off. There has never been a better time to pursue jobs in Bulgaria, as the country continues to establish itself as a center for international business excellence.

Relocating to Bulgaria is an exciting step, and our dedicated team ensures you are supported every step of the way, from arrival to your first day on the job. You will find that Bulgaria boasts a welcoming atmosphere, delicious Mediterranean and Balkan-influenced cuisine, and an expat community that makes settling in feel like home. Join us in this beautiful nation and advance your career with the Portuguese Speaking Support Specialist position in Bulgaria.

How to Apply

If you are ready to elevate your career and embark on a new adventure in Sofia, we invite you to click "Apply Now" to submit your application. A consultant from Mercier Consultancy Group will review your credentials and be in touch to discuss your next career move.