Portuguese Speaking Fitbit Products Support Agent - Work In Sofia, Bulgaria

Portuguese Speaking Fitbit Products Support Agent

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class opportunities across the continent. With a proven track record of placing thousands of professionals in rewarding roles throughout the European Union, we pride ourselves on delivering a seamless, candidate-first recruitment experience. At Mercier Consultancy Group, we don't just find you a job — we help you build a career.

Job Overview

We are actively seeking a passionate and customer-focused Portuguese Speaking Fitbit Products Support Agent to join our growing team on-site in Sofia, Bulgaria. This exciting Portuguese-speaking job places you at the heart of the global Fitness & Wellness industry, where you will serve as a trusted point of contact for Portuguese-speaking users of Fitbit's industry-leading wearable fitness technology and wellness products. If you are fluent in Portuguese, enthusiastic about health and wellness innovation, and ready to embrace a new professional chapter, this Portuguese Speaking Fitbit Products Support Agent position in Bulgaria could be your perfect next step.

Key Responsibilities

• Deliver outstanding customer support to Portuguese-speaking Fitbit users via phone, email, and live chat, resolving queries related to fitness tracking devices, wellness apps, and wearable technology
• Assist customers with the setup, synchronisation, and troubleshooting of Fitbit devices, including smartwatches, fitness bands, and health monitoring accessories
• Guide users through Fitbit app features such as activity tracking, sleep monitoring, heart rate analysis, and personalised wellness goal setting
• Accurately diagnose and escalate complex technical issues related to Fitbit hardware and software to the appropriate internal teams, ensuring a smooth and timely resolution
• Maintain a comprehensive, up-to-date knowledge of the full Fitbit product range, firmware updates, and wellness features to provide accurate and informed support
• Log all customer interactions, feedback, and resolutions thoroughly in the CRM system, contributing to the continuous improvement of service quality within the Fitness & Wellness sector
• Promote a positive customer experience by demonstrating genuine enthusiasm for health, fitness, and the benefits of wearable wellness technology
• Collaborate with team members and team leaders to meet and exceed individual and team performance targets, contributing to a high-performance support culture

Requirements

• Native or fluent Portuguese language skills (both spoken and written) are essential for this role
• Valid EU passport (mandatory requirement for employment in Bulgaria)
• A genuine interest in fitness, wellness, wearable technology, or consumer electronics is highly desirable
• Previous experience in customer support, technical helpdesk, or a client-facing service role is an advantage, though full training will be provided
• Strong problem-solving skills, attention to detail, and the ability to communicate complex information clearly and empathetically in Portuguese
• Comfortable working in a fast-paced, on-site team environment in Sofia, Bulgaria, with a proactive and solutions-oriented mindset

Benefits

What We Offer

• Competitive Monthly Salary reflective of your skills and experience
• Fully Paid Training programme to set you up for success from day one
• Comprehensive Health Insurance coverage
• Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation upon arrival
• Monthly Performance Bonus rewarding your hard work and dedication
• €1,500 Signing Bonus (one-time payment) exclusively for new hires joining through Mercier Consultancy Group
• A vibrant, multicultural, and supportive workplace environment in the heart of Sofia
• Clear career progression pathways within the Fitness & Wellness support industry
• And Much More...

Life in Bulgaria

Relocating for a new role is a bold and exciting decision — and choosing Bulgaria means choosing one of Europe's most dynamic and culturally rich destinations. Sofia, the capital of Bulgaria, is a vibrant, modern city that seamlessly blends centuries of history with a thriving contemporary lifestyle. From stunning mountain scenery and outdoor fitness trails perfect for wellness enthusiasts, to world-class restaurants, galleries, and a buzzing nightlife scene, Bulgaria offers an exceptional quality of life at a fraction of the cost of many Western European capitals. With warm summers, snowy ski seasons, and a welcoming local community, Bulgaria is a destination that truly has something for everyone.

Bulgaria's affordability is one of its most appealing qualities for international professionals — your salary stretches significantly further here, allowing you to enjoy a comfortable and fulfilling lifestyle both in and out of the office. Bulgarian cuisine is hearty, flavourful, and deeply rooted in fresh, locally sourced ingredients — a perfect complement to a health-conscious, wellness-focused way of living. With excellent transport links across Europe, a growing expat community, and a strong tradition of hospitality, Bulgaria truly makes it easy to feel at home from the moment you arrive. For Portuguese-speaking professionals exploring jobs in Bulgaria, Sofia represents an outstanding base for professional growth and personal adventure.

How to Apply

Are you ready to take the next step in your career and secure your place as a Portuguese Speaking Fitbit Products Support Agent in Bulgaria? Whether you are searching for Portuguese-speaking jobs abroad, exploring jobs in Bulgaria for the first time, or simply ready for an exciting new chapter in the Fitness & Wellness industry, we want to hear from you. Click Apply Now to submit your application and a member of the Mercier Consultancy Group recruitment team will be in touch promptly to guide you through the next steps. We look forward to welcoming you to our team and helping you thrive — professionally and personally — in beautiful Sofia, Bulgaria.