Polish Speaking Player Support Agent for Riot Games - Work In Sofia, Bulgaria

Polish Speaking Player Support Agent for Riot Games

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class employers across a wide range of industries. With a deep commitment to candidate success and employer satisfaction, we have built a reputation for delivering premium staffing solutions that go far beyond the ordinary. At Mercier Consultancy Group, we don't just fill vacancies — we build careers and shape futures.

Job Overview

Mercier Consultancy Group is proud to present an outstanding opportunity for a Polish Speaking Player Support Agent for Riot Games position in Bulgaria — a role perfectly designed for passionate gaming enthusiasts who want to turn their love for esports and competitive gaming into a rewarding professional career. In this dynamic on-site role based in Sofia, Bulgaria, you will serve as the dedicated point of contact for Polish-speaking players of Riot Games' world-renowned titles, including League of Legends, VALORANT, and more. If you are searching for Polish-speaking jobs that place you at the heart of the global Gaming & Esports industry, this is an opportunity you simply cannot afford to miss.

Key Responsibilities

• Deliver high-quality, empathetic player support to Polish-speaking Riot Games players via chat, email, and ticketing platforms, resolving in-game issues efficiently and professionally.
• Assist players with account-related inquiries, including login difficulties, account recovery, ban appeals, and security concerns specific to Riot Games titles.
• Investigate and resolve technical issues related to gameplay, client performance, lag, connectivity, and other platform-specific problems experienced within the Gaming & Esports environment.
• Respond to billing and payment inquiries, including issues with in-game purchases, RP (Riot Points) transactions, and subscription services, ensuring full player satisfaction.
• Maintain a thorough and up-to-date knowledge of Riot Games' evolving game catalog, patch updates, esports events, and community guidelines to provide accurate and relevant support.
• Accurately document all player interactions and case resolutions within the internal CRM system, adhering to quality standards and escalation procedures.
• Identify recurring player pain points and trends, escalating critical feedback to the appropriate internal teams to drive continuous improvement in the player experience.
• Uphold Riot Games' values and community standards by promoting a positive, inclusive, and respectful gaming environment for all Polish-speaking players.

Requirements

• Native or fluent Polish language proficiency (both spoken and written) is mandatory for this role.
• A valid EU passport is required (mandatory for relocation and employment eligibility).
• A genuine passion for gaming, esports, or the broader Gaming & Esports industry is highly desirable; familiarity with Riot Games titles such as League of Legends or VALORANT is a significant advantage.
• Previous experience in customer support, player support, or a related client-facing role is preferred, though motivated candidates with strong communication skills are encouraged to apply.
• Strong written and verbal communication skills with a professional, patient, and solution-oriented approach to problem-solving.
• Comfortable working in a fast-paced, on-site team environment in Sofia, Bulgaria, with the flexibility to work rotating shifts where required.

Benefits

What We Offer

• Competitive Monthly Salary reflective of your skills and experience in the Gaming & Esports support sector
• Fully Paid Training to ensure you are fully equipped and confident from day one
• Comprehensive Health Insurance coverage for your peace of mind
• Fully Paid Relocation Package including flight, airport transfer, and hotel accommodation to make your move to Sofia as seamless as possible
• Monthly Performance Bonus rewarding your dedication and outstanding player support results
• €1,500 Signing Bonus (one-time payment) exclusively for new hires joining Mercier Consultancy Group
• A vibrant, international workplace at the crossroads of the Gaming & Esports industry
• And Much More...

Life in Bulgaria

Relocating to Bulgaria is more than just a career move — it is the beginning of a remarkable new chapter in your life. Bulgaria is a country of extraordinary contrasts, offering a rich cultural heritage, stunning natural landscapes, and a warm Mediterranean-influenced climate that draws professionals from across Europe and beyond. Sofia, the vibrant capital of Bulgaria, is a city that seamlessly blends ancient history with a thriving modern cosmopolitan energy, boasting world-class restaurants, lively nightlife, artistic neighbourhoods, and a rapidly growing tech and gaming scene. With one of the lowest costs of living among EU capital cities, Bulgaria allows you to enjoy an excellent quality of life without compromising on comfort or ambition.

Bulgaria's welcoming and diverse expat community means that settling in is easier than you might expect, with plenty of Polish-speaking professionals already calling Sofia home. Whether you enjoy hiking in the Vitosha mountain range on weekends, exploring the UNESCO-listed Rila Monastery, or simply relaxing in one of Sofia's beautiful parks and open-air cafés, Bulgaria offers something extraordinary for every lifestyle. For those considering Jobs in Bulgaria, the combination of professional growth opportunities, financial incentives, and an enriching everyday experience makes Bulgaria one of the most compelling destinations for multilingual talent in all of Europe today.

How to Apply

Are you ready to level up your career and take on the exciting Polish Speaking Player Support Agent for Riot Games position in Bulgaria? Whether you are actively searching for Polish-speaking jobs or exploring new opportunities in the Gaming & Esports sector, we would love to hear from you. Click the Apply Now button below to submit your application and take the first step toward an exceptional new professional journey with Mercier Consultancy Group. Our dedicated recruitment team will review your application promptly and guide you through every stage of the process. We look forward to welcoming you to our team — and to the city of Sofia.