Polish Speaking CS Jobs In Bulgaria - Work In Sofia - Fully Paid Relocation

Patrique Mercier Recruitment FR is excited to announce a unique opportunity for Polish speakers seeking a career in customer service in beautiful Sofia, Bulgaria. This position offers a fully paid relocation package, making it an ideal chance for those looking to make a fresh start in a vibrant city while working for a reputable company.

Responsibilities

• Provide exceptional customer service to Polish-speaking clients via various communication channels, including phone, email, and chat.
• Assist customers with inquiries regarding products, services, and account-related issues.
• Resolve customer complaints and issues efficiently, ensuring a positive experience for every client.
• Document and track customer interactions accurately for future reference and process improvement.
• Coordinate with internal teams to escalate and resolve complex customer issues promptly.
• Keep up-to-date with product knowledge and industry trends to provide informed support.
• Contribute to enhancing customer satisfaction and loyalty through effective service and support.

Requirements

• Fluency in Polish and English, both spoken and written.
• Experience in customer service or a related field is preferred.
• Strong communication skills with a focus on customer satisfaction.
• Ability to troubleshoot and resolve customer inquiries effectively.
• Proficient in using customer service software and Microsoft Office applications.
• Detail-oriented and organized with strong multitasking abilities.
• Willingness to relocate to Sofia, Bulgaria, with a passion for new experiences and challenges.

Benefits

• Paid comprehensive training provided
• Secure job with opportunities for career growth
• Competitive salary
• Extra health insurance options
• Choose from over 50 benefits and services
• Welcoming international work atmosphere
• Ongoing support and learning opportunities
• Bonuses for referring new employees
• Financial assistance for relocation (including transportation, temporary lodging, rent support, and help finding a permanent home)