Platform Success Specialist

Who We Are:

Delve Deeper is a performance media agency focused on the charity and nonprofit sector, partnering with organizations that invest $5M–$20M annually in media. We help mission-driven teams maximize impact through advanced digital strategies that drive measurable, scalable results.

Our expertise includes advanced analytics, intent-based audience segmentation, full-service media management, and personalized creative—delivering a fully integrated, data-driven approach to growth.

More than a vendor, we serve as a strategic partner, helping organizations solve complex media challenges and turn them into clear outcomes. With decades of leadership experience, Delve Deeper is a trusted voice in the charity space.

We’ve also been named Built In Colorado’s “Best Places to Work” for five consecutive years, reflecting a culture that values performance, growth, and people. As a privately owned company, we move quickly, support our team holistically, and create meaningful opportunities for advancement.

What You Will Do:

We are seeking a Platform Success Strategist who will be responsible for overseeing the successful implementation and ongoing support of Google Analytics 4. You will work closely with both various business units and clients and define strategies, processes, and reporting frameworks to ensure platform success.

Principal Duties:

• troubleshooting complex issues with Google Analytics 4 and Google Tag Manager
• ensuring fulfillment of support obligations and SLA to licensed clients
• planning, preparing, and delivering training sessions to clients and internal teams
• conducting ad hoc online meetings with licensed clients
• identifying opportunities for account teams 
• processing and communicating regarding annual renewals for the GA4 account portfolio, managing contract edits, pricing updates, and signatures
• creating technical content pieces tailored to clients’ and internal teams’ needs
• overseeing and handling support tickets from both clients and internal teams
• collaborating with internal teams to deliver outstanding customer service in various projects
• mentoring interns and junior peers
• documenting and ensuring compliance with internal and cross-departmental processes

Who You Are: 

• You are strongly determined to achieve your career goals through hard work, initiative, and resourcefulness.
• You are proactively testing and incorporating Partner tech into existing customer portfolio to drive higher client ROI.
• You are determined to monitor partner technology new features and trends to become a power user in priority platforms by adopting new features and technologies.
• You are a trusted advisor able to build deep client relationships, explaining the technical details of the platform. Able to clearly communicate the “Why?” and “How?” to clients.
• You are a life-long learner seeking ongoing improvement with a growth mindset and going outside of your comfort zone.
• You are able to focus on solving the most important problem to achieve the greatest impact.
• You are willing to take the armor off, put aside any pretenses, and check your ego at the door - to build trust with others on the team.
• You take pride in achieving objectives and delivering results; individually and collectively as a team. 
• You want to understand yourself and have conscious knowledge of your character, feelings, motives, and desires.
• You crave feedback and external input so you can use it to improve performance.

What You Bring:

• Strong English communication skills (B2 or higher)
• You have a good technical and strategic understanding of Google Analytics and Google Tag Manager
• 3+ years of experience with Google Analytics and Google Tag Manager
• Basic knowledge of web development and data querying: HTML/CSS, JavaScript, SQL
• ability to lead complex, cross-functional problem-solving initiatives
• strong client-facing and internal verbal and written communication skills
• exceptional problem-solving skills and attention to detail, with the ability to manage multiple projects and priorities in a fast-paced environment

Additional experience / skills (optional):

• Knowledge GMP platforms (Display & Video 360, Campaign Manager 360, Search Ads 360) is a big plus
• Knowledge of alternative web analytics and tag management solutions will be a big plus
• Familiarity of other app measurement and analytics solutions is a plus
• Working with cross-functional projects in ClickUp, Wrike, and / or other project management tools
• Digital agency (ideally, technical support) background