Physical Collateral Examination Associate

About this role:

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Location Requirement

• Candidates must be based in Langley, British Columbia, or a surrounding area within the Lower Mainland, to support efficient travel throughout the assigned territory.

In this role, you will:

• Schedule and manage travel within an assigned territory, including overnight travel when required, to maximize efficiency and customer coverage.
• Conduct physical inspections of inventory and collateral at dealerships and commercial businesses to verify existence, assess condition, and confirm the collateralized position.
• Reconcile inventory records against customer business records and identify, investigate, and resolve discrepancies.
• Exercise sound judgment to determine the cause of variances, document findings, and prepare accurate inspection and audit reports.
• Communicate inspection results, risks, and concerns to managers, account managers, and other stakeholders, escalating issues as appropriate.
• Support floor plan and collateral audits by reviewing inventory, borrower records, and lending structures for adherence to approved requirements.
• Respond to customer inquiries and assist in resolving documentation issues, billing concerns, disputes, and program-related questions.
• Build and maintain strong customer relationships by setting expectations, providing timely support, and delivering a positive customer experience.
• Complete required operating procedures, action items, and reporting requirements within established service levels and timeframes.
• Collaborate with internal partners to identify customer needs and refer growth opportunities to commercial and portfolio management teams.
  

Required Qualifications:

• 6+ months of Collateral Examination experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience in auditing, inventory verification, inspections, or related operational review activities.
• Customer service experience with a demonstrated ability to build and maintain professional relationships.
• Bachelor's degree in Accounting, Finance, Economics, Business, or a related field preferred.
• Strong analytical, mathematical, problem-solving, and decision-making skills.
• Effective verbal and written communication skills, with the ability to interact professionally with customers and internal partners.
• Ability to work independently with minimal supervision while also contributing effectively in a team environment.
• Strong organizational skills and the ability to manage competing priorities in a fast-paced, growth-oriented environment.
• Ability to negotiate with customers and obtain necessary records, documentation, and information.
• Working knowledge of business operations, financial records, and business processes.
• Intermediate proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
• Ability to adapt to changing priorities and business needs while maintaining attention to detail and accuracy.
  

Job Expectations:

• This is a 100% remote position based in Langley, British Columbia with primary coverage across the Vancouver Lower Mainland and Vancouver Island.
• Must be willing and able to travel extensively within the assigned territory, including daily travel and regular overnight stays as business needs require.
• Occasional travel within Canada may be required.
• Must possess a valid driver's license, maintain a satisfactory driving record, and have access to a reliable personal vehicle for business travel.
• Ability to drive for extended periods, including four or more hours per day.
• Ability to work both indoors and outdoors, including in varying weather conditions and industrial, dealership, or inventory environments.
• Ability to safely lift up to 25 pounds and push or pull up to 50 pounds.
• Responsible for maintaining a personal vehicle, including fuel, maintenance, insurance, and operating costs.
• Eligible for mileage, hotel, and other approved business travel expense reimbursements in accordance with company policy.
• This position is not eligible for Visa sponsorship 

Job Level: P1

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.

Benefits:

• Teamworks > HR Center > HR Services & Support > Benefits

Posting End Date:

18 OCT 2026

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Pay Range
 

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.