The next part of your journey is right around the corner — with The Standard.

A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference?

 Job Summary

The PHS Billing Analyst plays a key role in ensuring accurate and timely premium billing for group insurance policies. This position processes and reconciles billing transactions, resolves discrepancies, and collaborates with internal and external partners to support billing operations. The role also contributes to process improvements, system enhancements, and the delivery of exceptional customer service.

Key Responsibilities

• Process and reconcile premium billing transactions, including adjustments, reversals, and delinquent accounts.
• Prepare, review, and audit group invoices to ensure accuracy and timely delivery.
• Research and resolve billing discrepancies while partnering with internal teams and customers.
• Serve as a billing subject matter expert and provide guidance on complex inquiries.
• Support system enhancements, audits, reporting activities, and process improvement initiatives.

Skills and Background You’ll Need

Education: High School Diploma or equivalent

Experience: 2+ years of accounting or complex financial experience

• 3+ years of customer service experience, preferably in a healthcare, insurance, or financial services environment.

• Experience with billing, premium processing, reconciliation, or related financial operations.

• Intermediate proficiency in Microsoft Excel and Word.

• Strong analytical, research, and problem-solving skills with a high attention to detail.

• Familiarity with billing and administrative systems such as Group Access, GroupFacts, AdminEase, Lawson, Clarity, or OMAR.

Key Behaviors of a Successful Candidate

• Adaptability: Sees possibilities in changing circumstances, accepts and understands change and alters
• Driving Success: Acts with urgency, pursues ambitious goals and shows resilience in the face of obstacles and setbacks.   
• Winning Together: Actively engages colleagues to achieve shared outcomes by developing trust, inviting diverse perspectives and pushing to bring the best ideas forward.

Why Join The Standard?

We have built an enduring legacy of stability, financial strength and exceptional customer service through the contributions of the service-oriented people who choose to work at The Standard. To ensure we can attract and retain the best talent, when you join The Standard you can expect:

• A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions

• An annual incentive bonus plan

• Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure

• A supportive, responsive management approach and opportunities for career growth and advancement 

• Paid parental leave and adoption/surrogacy assistance

• An employee giving program that double matches your donations to eligible nonprofits and schools

In addition to the competitive salary range below, our employee-focused benefits support work-life balance. Learn more about working at The Standard.

• Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on a variety of factors including individual and organizational performance.

The actual compensation for this role will be based on a combination of education and experience, knowledge and skills, position budget, internal equity, and market data.

Salary Range:

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Mortgage Investors, LLC, StanCorp Investment Advisers, Inc., and American Heritage Life Insurance Company and American Heritage Service Company, marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability or veteran status or any other condition protected by federal, state or local law. Except where precluded by state or federal law, The Standard will consider for employment qualified applicants with arrest and conviction records pursuant to the San Francisco Fair Chance Ordinance. The Standard offers a drug- and alcohol-free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on The Standard's property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation and employment, education and licensing verification as a condition of employment. After any conditional offer of employment is made, the background check will include an individualized assessment based on the applicant’s specific record and the duties and requirements of the specific job. Applicants will be provided an opportunity to explain and correct background information. All employees of The Standard must be bondable.