Pharmacy Concierge Support Technician

Job Address:

Job Summary: 
The Pharmacy Technician will provide direct support to The PBM Services Pharmacy Concierge team by coordinating and facilitating alternative channel pharmacy sourcing for patients and members. This role plays a key part in ensuring patients gain timely and cost-effective access to medications through non-traditional pharmacy channels including international mail-order, Manufacturer patient assistance programs, foundations, or other direct-distribution networks.

This position requires a detail-oriented, proactive individual with strong communication skills and a working knowledge of pharmacy operations and benefits.

This is remote from 11am-7pm

Job Duties and Responsibilities: 

• Serve as a liaison between patients, providers, pharmacies, and internal PBM teams to coordinate alternative sourcing solutions.

• Identify and verify appropriate sourcing channels for non-covered, high-cost, or limited-distribution medications.

• Support the Pharmacy Concierge team in preparing cost comparisons, savings estimates, reports, and invoices.

• Track and document sourcing outcomes, patient preferences, and turnaround times in the case management system.

• Maintain up-to-date knowledge of trusted alternative pharmacy vendors, pricing structures, and service offerings.

• Follow up with pharmacies and providers to ensure prescriptions are filled correctly and timely.

• Help troubleshoot access barriers and assist members in navigating the sourcing and delivery process.

• Uphold pharmacy compliance standards and confidentiality requirements (e.g., HIPAA)

• Contribute to the refinement of workflows and identify opportunities to improve patient experience and service efficiency.

• Represent the department at meetings, committees, and events as requested.

• Maintain positive attitude and a helpful approach to customers and clients.

• All other duties as assigned.

Skills and Abilities:

• Two plus years of experience in a pharmacy technician or care coordination role (retail, mail order, specialty, or PBM).

• Familiarity with pharmacy benefit structures, prior authorization processes, and third-party billing.

• Strong customer service, organizational, and written/verbal communication skills.

• Comfort working with digital tools including EHR, Rx platforms, Excel, and CRM software.

• Ability to work independently and manage multiple patient cases with urgency and empathy.

• Independent worker, good interpersonal skills, excellent verbal and written communications skills, works efficiently to meet deadlines.  

• Ability to prioritize, problem solve, and multitask.  Performs tasks accurately. Responds timely to key stakeholders.  

• Ability to maintain strict confidentiality.

Education: 
Associate or Bachelor’s degree.

Experience and Training:

• 2 plus years’ Experience as a Pharmacy Technician, LPN, or Position Title (in lieu of education) (Required).

• PBM or specialty pharmacy experience (Required)

• Experience assisting patients with accessing financial, community and/or pharmaceutical resources for specialty drugs. (Preferred).

• Experience working with underserved individuals and/or communities in a healthcare capacity. (Preferred).

Why Join Us?
This is an opportunity to help transform access to affordable medications for patients across the country by playing a hands-on role in an innovative, service-oriented PBM model. You’ll be part of a growing team that values honesty, excellence, accountability, respect, and teamwork.

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