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The Personal Lines Service Manager leads the team in managing member service, pipeline performance, and operational workflows. This role is responsible for coaching staff, overseeing carrier placement, and ensuring consistent member experience through effective performance reporting.
This is a remote position. Candidates must be located in one of the following states: Arizona, Idaho, Tennessee, Texas, Utah.
Firefighter Insurance Services has deep roots in the fire industry. We were founded by a 3rd generation retired California firefighter and we know the Fire Family better than anyone!
Currently, we have an immediate opening for a Manager, Personal Lines (Service). The Manager, Personal Lines (Service) leads the Personal Lines team with responsibility for member service, pipeline performance, operational efficiency, and team development. This role owns the Personal Lines service plans, oversees both production and service pipelines, and coordinates team capacity, workflows, carrier placement, and performance reporting to deliver a consistent member experience.
Primary Responsibilities:
Leadership Responsibilities:
Basic Qualifications:
Licenses/Certifications & Tools
Firefighters Insurance Services is an Equal Employment Opportunity employer. We do not discriminate based upon race, color, religion, age, gender, marital status, physical or mental disability, medical condition, pregnancy, sexual orientation, gender identity or expression, national origin, veteran status, genetic information, or any other status protected under federal, state, or local law. Firefighters First Federal Credit Union is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at careers@firefirstcu.org.
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