Personal Holiday Planner Agent (CCL)

Job Summary:

This position involves selling cruise vacation packages through outbound and inbound calls, developing client relationships, generating leads, and achieving sales. Responsibilities include managing the Customer Relationship Management (CRM) system, scheduling follow-ups, and converting leads into reservations. A customer-centered approach is important for building long-term relationships, repeat business and referrals. The role requires working independently to consistently meet and surpass monthly sales targets.

Essential Functions:

• Promote and sell Carnival Cruise Line cruises for Australia, by initiating contact with guests and acting on leads and/or prospects by phone both inbound and outbound calls. Required to meet or exceed assigned sales goals. 
• Present cruise products and make travel recommendations. 
• Establish and maintain customer relationships by delivering excellent customer service such as making changes, upgrades and additions to current bookings. 
• Continue the relationship building of past and current guests. Actively solicit new business. 
• Maintain customer database of new and existing accounts to close sales. 
• Attend and participate in mandatory training and meetings as required with their coach and management team on a regular and Ad-hoc basis. 

Qualifications, Knowledge, Skills & Abilities:

• ONLY considering residents from Florida, Georgia, North Carolina and Texas.
• Preferred sales experience.
• Cruise line or travel industry experience a plus. 
• Proficient in Microsoft Suite including Teams and Outlook. Ability to learn and adapt to new technology. 
• Excellent attendance and punctuality. 
• Must have the ability to perform the essential functions of the job with or without reasonable accommodation.
• Ability to quickly learn and adapt to other country business practices for calling and adhering to customer telemarketing standards, (i.e. Australia). 
• Excellent communications skills both written and verbal. 
• Ability to be persuasive, build rapport quickly and easily. 
• Ability to overcome objections. 

Other:

• Shift
  • TRAINING (4 weeks)
    • (EST) 7:00 PM – 4:00 AM on the 1st day ONLY and forward 
    • (EST) 01:00 PM - 10:00 PM, Monday through Friday for the duration of the training
  • After 4-week training (reg. shift)
    • (EST) 07:00 PM - 04:00 AM Sunday through Thursday / 
    • (AU GMT+10) 09:00 AM to 06:00 PM Monday through Friday
• Salary
  • The starting hourly pay rate for this role is $15/hour. 
• Currently considering residents from ONLY Florida, Georgia, North Carolina and Texas.
• Please upload an updated resume (PDF Version) to be considered for this role.
• FOR INTERNAL CANDIDATES: Candidate cannot be on a verbal, written or final warning in place. All applicants must advise their Coach/Manager of their interest in applying for the role.

Carnival provides comprehensive and innovative benefits to meet your needs, including:

• Health Benefits: 
  • Cost-effective medical, dental and vision plans
  • Employee Assistance Program and other mental health resources
  • Additional programs include company paid term life insurance and disability coverage
• Financial Benefits: 
  • 401(k) plan that includes a company match
  • Employee Stock Purchase plan
• Paid Time Off 
  • Holidays – All full-time and part-time with benefits employees receive days off for 7 company-wide holidays, plus an additional floating holiday to be taken at the employee’s discretion.
  • Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year.  All employees gain additional vacation time with further tenure.
  • Sick Time – All full-time employees receive 80 hours of sick time each year. 
• Other Benefits 
  • Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
  • Personal and professional learning and development resources including tuition reimbursement

ETHICS & COMPLIANCE:

In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.

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