Pension Analyst Specialist II - (Documentation/Requirements SME)

Pension Analyst Specialist II - (Documentation/Requirements SME) 

Pension Plan Requirements Owner & Documentation SME

Do you have extensive experience with Defined Benefit Pension Plans?

Do you have hands-on experience interpreting pension plan provisions, developing and maintaining plan requirements, reviewing pension calculations, and supporting audits and system changes?

About the Role

As a Pension Benefits Administration Services Analyst II, you will serve as a key Pension Plan Requirements Owner and Documentation Subject Matter Expert (SME) while supporting the ongoing administration of Defined Benefit pension plans.

This position requires strong knowledge of pension plan provisions, benefit calculations, plan administration, requirements documentation, and audit support. You will be responsible for ensuring pension plan requirements and supporting documentation accurately reflect plan provisions and are clearly translated into operational and system requirements.

You will work closely with pension administrators, business and technical teams, client Human Resources representatives, and other stakeholders to ensure plan requirements are understood, documented, maintained, and accurately implemented.

Responsibilities

Plan Requirements Ownership & Documentation

• Serve as a Plan Requirements Owner and Documentation SME for assigned Defined Benefit pension plans.
• Interpret pension plan provisions and translate them into clear business, operational, calculation, and system requirements.
• Develop, review, maintain, and update Business Requirements Documents (BRDs) and other pension plan requirements documentation.
• Maintain accurate plan documentation, procedures, calculation requirements, work instructions, and supporting materials.
• Ensure requirements documentation remains aligned with current pension plan provisions and approved plan changes.
• Identify gaps, inconsistencies, or ambiguities in pension requirements and work with appropriate stakeholders to resolve them.
• Support the documentation of new requirements and changes resulting from plan amendments, operational changes, system updates, or identified defects.
• Serve as a point of reference for questions regarding documented pension plan requirements, calculations, and administrative procedures.

Pension Administration & Analysis

• Research and respond to complex participant issues, including eligibility, pension calculations, credited service, benefit commencement, and service delivery issues.
• Research system and calculation issues to determine whether results adhere to documented plan requirements.
• Review pension benefit calculations and outputs for accuracy and consistency with plan provisions and established requirements.
• Process and review retirement benefit applications and verify the accuracy and completeness of participant information.
• Research historical service, eligibility, benefit credits, and other information needed to support accurate pension calculations.
• Perform data analysis and use SQL, reporting tools, and other resources to research pension administration and system issues.

Testing, Audit & Quality Support

• Support testing and validation of pension system changes, calculation updates, defects, and requirements changes.
• Validate system results against approved pension plan requirements and expected calculation outcomes.
• Support internal and external audits by researching requests, providing documentation, and validating pension calculations and supporting data.
• Maintain complete and accurate documentation, work papers, and supporting records to provide a clear audit trail.
• Identify documentation or process improvements that strengthen accuracy, consistency, and quality.

SME & Stakeholder Support

• Serve as a pension requirements and documentation resource for plan administrators and other team members.
• Partner with business, operational, and technical teams to clarify pension requirements and resolve issues.
• Communicate directly with client Human Resources personnel and vendor/support teams regarding pension plan requirements and administrative issues as needed.
• Prepare and deliver training to team members regarding pension plan provisions, requirements, calculations, procedures, and documentation.
• Work collaboratively with plan administrators and other team members to complete projects, resolve issues, and ensure consistent delivery of pension administration services.

Requirements

• 5+ years of hands-on Defined Benefit pension experience required. This position is specifically focused on pension/Defined Benefit plan administration.
• Expert knowledge of Defined Benefit pension plan administration, plan provisions, eligibility, and benefit calculations.
• Demonstrated experience serving as a requirements owner, business requirements analyst, plan documentation SME, or similar role within pension administration.
• Strong experience interpreting pension plan documents and translating plan provisions into business, calculation, operational, and/or system requirements.
• Experience creating, reviewing, and maintaining Business Requirements Documents (BRDs), requirements documentation, procedures, and work instructions.
• Intermediate to advanced experience with pension calculations and audit support.
• Experience researching and resolving pension calculation, participant, data, and system issues.
• Experience supporting system requirements, change requests, testing, validation, or defect resolution within a pension administration environment.
• Experience with SQL, reporting, and data analysis.
• Advanced proficiency with Microsoft Excel, Word, and Outlook.
• Strong written communication and documentation skills with excellent attention to detail.
• Ability to communicate confidently with clients regarding pension plan provisions, requirements, calculations, and administrative issues.
• Ability to work across operational, business, and technical teams and clearly communicate complex pension requirements.

Preferred Qualifications

• Experience supporting multiple Defined Benefit pension plans with varying plan provisions and calculation rules.
• Experience with pension administration platforms or benefits administration systems.
• Experience with requirements traceability, User Acceptance Testing (UAT), regression testing, calculation validation, and system implementation/change initiatives.
• Experience supporting client-facing pension administration environments.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $65k-75k.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent's ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.