Payroll and Benefits Manager

As a Payroll and Benefits Manager you can expect to...

• Oversee accurate, compliant, and timely end-to-end payroll and variable compensation processing in BambooHR for a professional services organization with more than 400 remote employees.
• Ensure compliance with federal, state, and local payroll tax regulations across multiple jurisdictions, including executing FLSA audits and classification updates.
• Partner with Finance and HR to reconcile payroll accounts, resolve discrepancies, and prepare reports covering earnings, taxes, deductions, leave, disability, and non-taxable wages.
• Manage approved employee reimbursements, including processing payments, tracking taxable reimbursements, reconciling expense and payroll records, maintaining audit documentation, and identifying duplicate submissions, policy violations, or unusual claims.
• Respond to payroll and reimbursement inquiries, serving as a point of escalation for disputes and exceptions while providing employees with clear guidance on time and expense procedures.
• Manage day-to-day benefits administration, including enrollments, changes, terminations, carrier updates, eligibility questions, and employee inquiries for a self-funded health benefits plan.
• Serve as the operational liaison to benefits carriers and third-party administrators, resolving routine eligibility and file issues and escalating complex situations when appropriate.
• Deliver monthly new-hire benefits orientation sessions and support benefits- and payroll-related onboarding and offboarding activities.
• Prepare annual ACA reporting, coordinate required data with vendors, support ERISA, ACA, HIPAA, and COBRA compliance, and provide payroll documentation and data for the annual 401(k) audit.
• Identify and implement improvements to payroll, benefits, reimbursement, documentation, and employee support processes while contributing to additional HR projects.

You’re great at...

• Managing complex payroll and benefits activities independently while balancing multiple priorities and deadlines.
• Maintaining a high level of accuracy, organization, and attention to detail across payroll, benefits, expense, and compliance records.
• Interpreting and applying federal, state, and local payroll tax and labor regulations across multiple jurisdictions.
• Collaborating cross-functionally with HR and Finance teams, as well as benefits carriers, third-party administrators, and other vendors.
• Communicating clearly and professionally with employees and external partners regarding payroll, benefits, eligibility, claims, and reimbursement matters.
• Investigating discrepancies, resolving problems, and remaining clear and calm under pressure.
• Learning new concepts, systems, and processes quickly and thoroughly.
• Working confidently and independently while knowing when to escalate complex matters.
• Supporting the company’s mission and shared values through responsive, accurate, and employee-focused service.

Sound interesting? If so, you’ll have...

• A bachelor’s degree in Human Resources, Accounting, Business Administration, or a related field, or equivalent experience.
• At least five years of experience in payroll and benefits administration, preferably within a multi-state environment.
• Proficiency with payroll systems such as ADP or Paylocity and experience working with HRIS platforms; BambooHR experience is highly desirable.
• Demonstrated success managing payroll tax compliance and registration across multiple U.S. states.
• Experience supporting 401(k) audits and working with expense reimbursement platforms.
• A deep understanding of federal and state labor and payroll tax regulations, as well as ACA, ERISA, HIPAA, and COBRA requirements.
• Knowledge of self-funded health benefits plans and their related compliance requirements.
• Familiarity with payroll and benefits regulatory reporting and compliance.
• Experience in a professional services organization or remote workforce environment, preferred.
• A Certified Payroll Professional designation or another relevant certification, preferred; CEBS, PHR, SPHR, SHRM-CP, or SHRM-SCP certification is a plus.

The Perks