Patient Services Specialist, Patient Support Programs

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

About the Role

We are building our talent pipeline for Patient Services Specialist opportunities within our Patient Support Programs. We currently anticipate hiring for two positions:

• 1 permanent, full-time opportunity
• 1 full-time, 18-month contract opportunity

Both positions are remote and may be based anywhere in Canada. Candidates must be legally authorized to work in Canada and available to work Monday to Friday, 10:00 a.m. to 6:00 p.m. Eastern Time.

As a Patient Services Specialist, you will coordinate patient enrolment and case-management activities for pharmaceutical Patient Support Programs. You will work directly with patients, physicians, pharmacies, insurance providers, and other healthcare professionals to help patients access prescribed medications, reimbursement coverage, and available financial assistance.

This role is ideal for an experienced customer or patient services professional who can independently manage a varied caseload while providing compassionate, timely, and accurate support.

What You’ll Do:

• Coordinate the timely enrolment of patients into assigned Patient Support Programs.
• Serve as a key point of contact for patients, healthcare professionals, pharmacies, and insurance providers.
• Guide patients and healthcare providers through required forms, consent documentation, and reimbursement processes.
• Investigate public and private drug coverage, including provincial plans, employer-sponsored benefits, and other available funding options.
• Conduct patient financial-assistance assessments in accordance with program guidelines.
• Coordinate with specialty and retail pharmacies to support timely access to prescribed medications and treatment.
• Proactively manage patient cases and follow up on outstanding documentation, coverage decisions, renewals, and financial-assistance requirements.
• Process and maintain accurate patient records, including enrolment forms, laboratory results, infusion reports, copayment information, and reimbursement documentation.
• Respond to inbound telephone and email inquiries and conduct outbound follow-up with patients and program stakeholders.
• Identify, document, and report adverse events and product complaints within required timelines and established procedures.
• Meet program service standards and key performance indicators related to response times, case management, documentation quality, and patient contact.
• Protect patient confidentiality and handle personal health information in accordance with privacy, quality, and program requirements.
• Participate in training, quality-assurance initiatives, and continuous process improvement.
• Complete other related duties as assigned.

Basic Requirements:

• 3+ years of related experience, or an equivalent combination of education and experience.
• Demonstrated experience providing customer or patient support in a high-volume service, contact centre, healthcare, insurance, pharmacy, reimbursement, or similar environment.
• Experience managing cases, coordinating documentation, or maintaining detailed customer or patient records.
• Strong written and verbal English communication skills.
• Demonstrated problem-solving, organizational, and attention-to-detail skills.
• Proficiency with Microsoft Word, Excel, Outlook, and electronic case-management or customer-record systems.
• Must be legally authorized to work in Canada.
• Must be available to work Monday to Friday, 10:00 a.m. to 6:00 p.m. Eastern Time, regardless of province or territory of residence.

Preferred Skills/Experience:

• Post-secondary education in healthcare administration, pharmacy, life sciences, business administration, or a related field.
• Experience within a pharmaceutical Patient Support Program.
• Experience with specialty medications, patient access, reimbursement, or prior authorization processes.
• Knowledge of Canadian public and private drug-benefit programs.
• Experience working with patients, pharmacies, physicians, insurers, and pharmaceutical manufacturers.
• Experience documenting adverse events or product complaints.
• French and English bilingualism, where required by the assigned program.
• Ability to manage competing priorities while providing professional, empathetic, and patient-focused service.

Work Arrangement, Travel and Physical Requirements

• Candidates may be considered for either the permanent full-time position or the 18-month contract position, based on business needs, candidate qualifications, and alignment with the opportunity.
• Must be able to work 10:00 a.m. to 6:00 p.m. Eastern Time, Monday through Friday.
• A private, secure, and professional home workspace with reliable high-speed internet is required.
• No regular travel is anticipated.
• The role requires extended computer and telephone use throughout the scheduled workday.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.

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