Patient Experience Intern

About Bask Health

Bask Health is a software platform that enables entrepreneurs, doctors, and healthcare businesses to launch, manage, and grow direct-to-consumer telehealth businesses.

Our platform brings together patient experiences, clinical workflows, pharmacy operations, and commerce tools in one place.

We're an entrepreneurial, product-focused team that values ownership, technical excellence, and building software that solves real problems. Our teams work closely across product, engineering, customer success, sales, and company leadership to bring new capabilities to market and continuously improve the platform.

At Bask, we understand that a clear, organized, and reliable patient experience is an important part of healthcare technology. We value people who communicate thoughtfully, pay attention to details, and take initiative to improve everyday processes. Our teams work to make complex workflows easier to understand while maintaining appropriate boundaries between administrative support and clinical care.

About the Role

We're looking for a Patient Experience Intern to support non-clinical patient experience activities and help improve the organization, communication, and documentation of patient-facing processes.

This internship is designed for someone interested in healthcare technology, patient experience, customer support, or healthcare operations.

You'll work under the guidance of experienced team members to learn how patient-facing workflows operate within a telehealth technology environment.

You'll gain practical experience with administrative support, communication processes, internal documentation, and service improvement projects.

Bask Health provides software that enables entrepreneurs, doctors, and healthcare businesses to launch and manage direct-to-consumer telehealth businesses.

Our platform connects patient questionnaires, checkout experiences, clinical workflows, pharmacy-related processes, and merchant operations.

You'll learn how these systems support the patient journey while understanding which activities must remain with licensed or authorized professionals.

You'll become familiar with the administrative stages of a typical patient experience.

You'll learn how patients navigate digital intake and other supported software workflows.

You'll observe how patient experience teams organize non-clinical support requests.

You'll help document common administrative questions and approved responses.

You'll assist with organizing patient experience resources and internal support materials.

You'll learn how to communicate clearly and respectfully with people seeking assistance.

You'll help prepare non-clinical communication templates under supervision.

You'll assist with reviewing existing support documentation for clarity.

You'll help identify confusing instructions or repeated administrative questions.

You'll document recurring feedback about patient-facing software experiences.

You'll help organize information that may be useful for improving patient support processes.

You'll assist with maintaining internal knowledge articles and frequently asked questions.

You'll learn how patient experience teams coordinate with other operational departments.

You'll help track assigned administrative tasks and follow-up responsibilities.

You'll maintain accurate records within approved systems.

You'll participate in team meetings and training sessions when appropriate.

You'll learn how to distinguish between administrative questions and clinical questions.

You'll recognize when a patient request requires review by a qualified professional.

You'll escalate medical questions to the appropriate licensed or authorized teams.

You'll never provide medical advice, interpret medical information, recommend treatment, or make clinical decisions.

You'll avoid making promises about prescriptions, treatment eligibility, pharmacy fulfillment, or clinical outcomes.

You'll follow established escalation procedures for urgent or sensitive matters.

You'll learn how privacy and security requirements affect patient-facing operations.

You'll access only the information necessary and authorized for assigned responsibilities.

You'll use approved systems when handling sensitive information.

You'll follow applicable training and organizational privacy procedures.

You'll avoid sharing patient information through unapproved communication channels.

You'll recognize when a request may involve a privacy or security concern.

You'll report suspected privacy or security issues through established procedures.

You'll assist with documenting non-clinical support workflows.

You'll help maintain organized process checklists and administrative instructions.

You'll identify opportunities to make routine support processes clearer.

You'll assist with reviewing the organization of patient-facing help resources.

You'll help prepare internal summaries of recurring patient experience questions.

You'll learn how teams collect and categorize customer experience feedback.

You'll assist with organizing approved feedback data for internal review.

You'll help identify patterns in non-clinical patient support requests.

You'll share recurring concerns with the appropriate supervisor.

You'll learn how Product and Engineering teams use feedback to improve software experiences.

You'll assist with documenting patient-facing software usability concerns.

You'll help distinguish software navigation questions from medical or clinical matters.

You'll participate in approved testing of non-clinical patient-facing software workflows when assigned.

You'll document confusing instructions, unexpected interface behavior, or usability concerns.

You'll avoid accessing real patient information during testing unless specifically authorized.

You'll learn how digital intake and checkout experiences affect patient understanding.

You'll become familiar with common patient experience challenges in online healthcare services.

You'll observe how support teams communicate with patients who have questions or concerns.

You'll learn how to remain professional and empathetic during difficult interactions.

You'll practice explaining administrative processes in simple language.

You'll learn when to ask clarifying questions and when to escalate a request.

You'll assist with preparing internal notes and follow-up summaries.

You'll help organize assigned projects and documentation updates.

You'll maintain attention to detail when reviewing information.

You'll communicate proactively when a task requires clarification.

You'll receive feedback from experienced team members and apply it to future assignments.

You'll learn how to balance efficiency with accuracy and careful communication.

You'll work with a remote team using approved collaboration tools.

You'll develop stronger written communication and organizational skills.

You'll become comfortable using spreadsheets, task management systems, and internal documentation tools.

You'll help track the progress of assigned patient experience improvement projects.

You'll assist with preparing process improvement suggestions based on observed patterns.

You'll learn how patient experience metrics may be used to evaluate service quality.

You'll support the organization of non-clinical service feedback and reporting.

You'll help ensure internal resources reflect approved procedures.

You'll flag outdated information rather than independently changing regulated guidance.

You'll collaborate with operational teams while respecting role boundaries.

You'll understand that clinical decisions belong to qualified healthcare professionals.

You'll understand that pharmacy-related decisions belong to authorized pharmacy personnel.

You'll avoid independently interpreting patient eligibility, medication questions, or prescription requirements.

You'll learn how administrative support can contribute to a more organized patient experience.

You'll be encouraged to ask thoughtful questions and share observations.

You'll take ownership of assigned tasks within your approved responsibilities.

You'll develop practical experience with healthcare technology and patient-facing operations.

You'll learn how documentation, communication, and follow-through contribute to a consistent experience.

You'll gain exposure to cross-functional collaboration in a telehealth software environment.

You'll build skills that can support a future career in patient experience, customer support, healthcare operations, or customer success.

You'll contribute to a team environment that values accuracy, accountability, empathy, and continuous learning.

We're looking for someone who is curious about healthcare technology and enjoys helping improve the experience people have with software and support processes.

You don't need previous clinical or healthcare experience, but you should communicate clearly, stay organized, and understand the importance of privacy and professional boundaries.

Experience in customer service, healthcare administration, hospitality, student organizations, or other people-facing activities would be valuable.

Success in this internship means learning approved patient experience workflows, completing assigned projects accurately, documenting information clearly, protecting sensitive information, and escalating clinical questions appropriately.

What You'll Do

• Learn Bask Health's non-clinical patient experience workflows.
• Assist with organizing patient support processes and documentation.
• Help maintain internal administrative support resources.
• Review non-clinical communication templates under supervision.
• Help identify confusing patient-facing instructions.
• Organize recurring administrative questions and feedback.
• Assist with documenting patient-facing software usability concerns.
• Support the maintenance of internal FAQs and knowledge articles.
• Help prepare process checklists and administrative instructions.
• Track assigned support improvement tasks and follow-up activities.
• Maintain accurate records in approved systems.
• Assist with organizing non-clinical patient experience reports.
• Help identify recurring support process challenges.
• Share relevant observations with supervisors and authorized teams.
• Participate in training on patient experience and operational workflows.
• Learn how digital intake and checkout processes affect the patient journey.
• Assist with approved testing of non-clinical software workflows.
• Document confusing interface behavior or usability concerns.
• Help prepare internal meeting notes and action items.
• Support patient experience process improvement projects.
• Learn how patient experience teams coordinate with Product and Operations.
• Communicate professionally and empathetically.
• Follow established administrative communication procedures.
• Recognize when requests require clinical or pharmacy escalation.
• Avoid providing medical advice or making clinical decisions.
• Follow privacy, security, and sensitive information-handling requirements.
• Use only approved systems and authorized information access.
• Participate in supervised patient experience projects.
• Maintain organized task lists and project documentation.
• Communicate proactively when assignments require clarification.
• Apply feedback to improve communication and operational skills.
• Develop practical experience in healthcare technology and patient experience operations.

Requirements

• Current student, recent graduate, or early-career candidate interested in patient experience, customer support, healthcare technology, or operations.
• Strong written and verbal communication skills.
• Ability to communicate respectfully and empathetically.
• Strong organizational skills and attention to detail.
• Ability to follow established procedures and instructions.
• Comfortable learning and navigating web-based software.
• Basic familiarity with email, spreadsheets, and online collaboration tools.
• Willingness to learn internal documentation and task management systems.
• Ability to maintain accurate notes and records.
• Strong interest in improving customer or patient experiences.
• Ability to recognize when questions require escalation.
• Willingness to learn appropriate boundaries between administrative and clinical responsibilities.
• Understanding of the importance of privacy and sensitive information handling.
• Ability to follow approved security and access control procedures.
• Strong sense of accountability for assigned work.
• Ability to manage multiple tasks and meet agreed deadlines.
• Comfortable asking questions when information is unclear.
• Willingness to receive feedback and apply it to improve performance.
• Ability to work independently while collaborating with a remote team.
• Professional and respectful communication skills.
• Interest in healthcare technology and digital patient experiences.
• Ability to handle sensitive situations with care and professionalism.
• Availability to collaborate during agreed U.S. Eastern Time internship hours.
• Comfortable working in a growing software environment.
• Strong curiosity, initiative, and willingness to learn.

Nice to Have

• Currently pursuing or recently completed a degree in Business, Communications, Public Health, Healthcare Administration, Psychology, or a related field.
• Previous internship experience in customer service, healthcare administration, or operations.
• Experience in a customer-facing or people-facing role.
• Familiarity with telehealth or healthcare technology.
• Experience using customer support platforms or ticketing systems.
• Familiarity with Zendesk, Intercom, HubSpot, or similar tools.
• Experience maintaining spreadsheets or organizing project tasks.
• Experience creating written guides, FAQs, or support documentation.
• Experience preparing meeting notes and follow-up summaries.
• Experience assisting with process improvement projects.
• Familiarity with digital forms, online questionnaires, or web-based workflows.
• Experience supporting users of online software platforms.
• Familiarity with privacy and confidentiality principles.
• Experience working in a healthcare office or administrative environment.
• Experience in hospitality, retail, or another service-oriented role.
• Experience collaborating with remote teams.
• Interest in user experience and service design.
• Experience conducting research or organizing feedback.
• Interest in patient communication and healthcare operations.
• Experience working in a startup or small business environment.