Patient Billing Customer Service Representative (Remote)

Position Overview

We are seeking an experienced and customer-focused Patient Billing Customer Service Representative to support revenue cycle operations during and following a major Epic system transition. This role serves as a primary point of contact for patients, insurance carriers, vendors, and third-party partners regarding billing inquiries, account research, insurance updates, and payment-related questions.

The ideal candidate will have a strong understanding of healthcare revenue cycle processes, patient billing, insurance requirements, and Epic on the business office side. Success in this role requires exceptional communication skills, strong attention to detail, the ability to work independently with minimal supervision, and a commitment to delivering compassionate service to patients, including a large Medicare population.

Key Responsibilities

• Serve as the primary point of contact for patient billing and account-related inquiries.
• Respond to billing questions received via phone, email, voicemail, fax, and written correspondence.
• Handle a high volume of inbound calls while providing outstanding customer service.
• Research patient accounts and resolve first-level billing disputes.
• Escalate and route complex issues to appropriate departments when necessary.
• Enter, verify, and update insurance information accurately and efficiently.
• Assist patients with understanding bills, insurance coverage, deductibles, Explanation of Benefits (EOBs), Medicare, and payment responsibilities.
• Respond to insurance carrier, vendor, and third-party inquiries regarding account status and billing matters.
• Support workflow cleanup initiatives and Epic transition-related activities.
• Maintain compliance with HIPAA and organizational policies when handling confidential patient and financial information.
• Collaborate with internal teams to ensure timely issue resolution and positive patient experiences.
• Meet productivity, quality, and response-time expectations while working independently.

Required Qualifications

• High school diploma or equivalent required.
• Minimum of 3 years of healthcare customer service experience focused on patient billing or revenue cycle operations.
• Minimum of 3 years of Epic experience, specifically within the business office, patient accounting, or revenue cycle environment.
• Strong understanding of healthcare billing processes, including:
  • Patient billing
  • Insurance verification
  • Deductibles
  • Explanation of Benefits (EOBs)
  • Medicare
  • Revenue cycle operations
• Experience researching accounts and resolving billing inquiries.
• Strong verbal and written communication skills with the ability to communicate clearly and compassionately.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and problem-solving skills.
• Ability to work independently with minimal supervision.
• Comfortable handling confidential patient and financial information.

Preferred Qualifications

• Experience supporting organizations through Epic implementations or system transitions.
• Experience working with patient financial services teams.
• Strong understanding of Medicare populations and community-based healthcare organizations.
• Previous experience handling complex billing disputes and insurance-related inquiries.

Key Competencies

• Customer Service Excellence
• Accountability and Reliability
• Professionalism and Integrity
• Critical Thinking and Problem Solving
• Attention to Detail
• Effective Communication
• Time Management
• Adaptability and Initiative
• Independent Decision-Making
• Strong Attendance and Dependability

Work Environment

Remote Opportunity

Candidates must reside in one of the following states:

Arizona, Colorado, Connecticut, District of Columbia, Florida, Georgia, Idaho, Illinois, Kansas, Massachusetts, Maryland, Michigan, Minnesota, North Carolina, New Jersey, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, or Wisconsin.

Ideal Candidate Profile

The ideal candidate is a dependable, hardworking, and compassionate professional who thrives in a fast-paced patient financial services environment. They can quickly absorb training, troubleshoot issues independently, maintain high productivity standards, and provide exceptional service while supporting patients through complex billing and insurance-related concerns. Their honesty, accountability, professionalism, and commitment to attendance make them a trusted member of the team.

Job Type & Location

This is a Contract position based out of Jacksonville, FL.

The pay range for this position is $20.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Oct 15, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.