Patient Accounts Credit and Collection Representative

This position is Remote in Oregon. If you are located within commutable distance to the office at 444 NW Elks Drive Corvallis, you will have the flexibility to work remotely* as you take on some tough challenges.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Patient Accounts Credit and Collection Representative performs all collection activity by collecting and follow-up of past due accounts while providing accurate and timely information in response to all external/internal customer inquiries concerning patient responsibility claims, billing statements, insurance, and collection agencies.  The primary goal is maintenance and/or improvement of customer satisfaction and account integrity with a superior customer service demeanor.

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am – 4:30 pm. It may be necessary, given the business need, to work occasional overtime. 

We provide up to 4 weeks of on-the-job training aligned to their scheduled. Training is onsite  

Primary Responsibilities:

• Will participate and maintain a culture within The Corvallis Clinic that is consistent with the content outlined in the Service and Behavioral Standards Handbook.  To this end, employee will be expected to read, have familiarity, and embrace the principles contained within.
• Demonstrates strong communication skills both verbal and written. Feels comfortable and confident when asking patients for payment on their account and is successful in getting payments in a timely manner. Articulates well and maintains professionalism while dealing with difficult patients and/or during a challenging situation. Detail-oriented, analytical, resourceful, and good at problem-solving.
• Monitors account activity for patients’ ageing balances as it relates to the collection process. Works each self-pay account worklist in a timely and accurate manner. Ensures demographics are updated, insurance setups are correct, and all family members are linked to the appropriate family billing account. Contacts patients for payment in full, offering payment options and/or setting-up payment plans. Maintains a strong knowledge of insurance and billing rules and has a good understanding what insurances TCC accepts. Has the knowledge to add insurances and successfully navigate all necessary insurance eligibility websites. Able to identify errors and resolve other billing issues before calling on past due accounts to ensure accurate patient financial responsibility.
• Performs collection activities on unresolved aged patient balances to include phone calls, appropriate patient letters and final collection notices. Accurately and thoroughly Investigates past due balances, prepares account information, and turns account balances to the outside collection agency. Provides accurate billing itemizations to the outside collection agency prior to filing suit.
• Researches and resolves patient billing questions, issues, and complaints in a thorough and timely manner. Able to answers inquiries and offers support to Business Office staff, Operations’ staff, providers, and insurance carriers. Accurately processes tasks, bankruptcies, billing records request, and business office correspondences.
• Participate in orientation and training of new employees.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications;

• High School/GED or equivalent work experience
• Must be 18 years of age OR older
• 1+ years of experience in a medical-based billing office 
• 1+ years of customer service experience 
• Experience with computers and Windows based programs including Microsoft Word and Microsoft Excel
• Knowledge of accounting skills
• Knowledge of insurance carrier billing processes
• Ability to work full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 4:30 pm. It may be necessary, given the business need, to work occasional overtime

Preferred Qualifications:

• 1+ years of experience collecting past due accounts 
• Knowledge of medical terminology and ICD-10 coding

Telecommuting Requirements:

• Reside within commutable distance to the office at 444 NW Elks Drive, Corvallis, OR 
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

Soft Skills:

• Ability to communicate well under difficult situations
• Ability to work with upset/difficult people
• Ability to work well with providers and other staff
• Ability to work on multiple tasks simultaneously in a busy, fast-paced environment while maintaining quality of work

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from  $18 - $32 hourly based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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