Partnership Manager

We’re Hiring a Partnership Manager

Thornbury Community Services (part of Acacium Group)

Permanent, Full Time

Homebased

Up to £45,000 per annum + 20% annual bonus

We are hiring a Partnership Manager to join Thornbury Community Services who are an 'outstanding' CQC-rated care provider that deliver complex care at home or in the community.

In this role you will manage key customer partnerships while delivering contract growth, retention and an exceptional service.

In this role, you will:

• Manage and develop key customer relationships, acting as the primary point of contact to ensure exceptional service delivery and successful customer outcomes.

• Take ownership of contract management and governance, overseeing contractual agreements, renewals, documentation, and customer review meetings to ensure compliance and long-term partnership success.

• Drive customer retention and business growth, identifying opportunities to expand existing accounts, mitigate risks, and work collaboratively across teams to deliver tailored client solutions.

• Lead cross-functional stakeholder collaboration, partnering with operational, clinical, finance, and business development teams to resolve challenges, improve service performance, and enhance the overall customer experience.

What we're looking for:

• Account management, business development or sales experience.

• Experience managing business performance, including P&L responsibility, analysing management information and identifying opportunities to improve commercial outcomes.

• Demonstrable experience of commercial negotiation and customer service delivery.

• Experience working within the healthcare sector.

Your Benefits

• Your benefits package: Our company-funded benefits package includes employer pension contributions, life assurance and healthcare benefits, designed to support your financial wellbeing.

• Time to recharge: Enjoy 25 days’ annual leave plus Bank Holidays, with your holiday entitlement increasing with length of service.

• Flexible benefits to support you: Choose from a range of optional benefits including private medical insurance, critical illness cover, dental insurance, a healthcare cash plan, holiday buy and sell, a gym scheme, car scheme, bike scheme, technology voucher scheme and season ticket travel loans.

• Supporting your wellbeing: Access 24/7 wellbeing support for you and your immediate family, including an Employee Assistance Programme, digital wellbeing app and resources to support your mental, physical, social and financial wellbeing.

• Supporting you and your family: Receive discounted neurodevelopmental assessments for you and your loved ones.

• Save money every day: Enjoy instant discounts through our benefits platform on shopping, travel, entertainment, dining, lifestyle and much more.

• Grow your career: You’ll have access to fully funded professional qualifications through our apprenticeship programmes, mentoring and coaching, leadership development programmes, online learning and development opportunities and the chance to build your career across our global organisation, operating across four continents

• Recognition and community impact: We celebrate success through Long Service awards, exceptional performance and peer-to-peer recognition. You’ll also receive two paid volunteering days each year to support causes that matter to you.

About Acacium Group

Thornbury Community Services are part of Acacium Group, a global healthcare solutions partner providing staffing, managed services and innovative delivery models across the healthcare, social care and the life sciences industries. We are a business with scale and leading digital capabilities, with a vision to be the leading global healthcare solutions partner.

We are powered by our people and leading digital capabilities, working with our partners to improve access to healthcare and deliver better outcomes. Our values – Putting People First, Always by Your Side and Driven by Excellence – guide everything we do.

Join us and play a key role in shaping the future of society and improving people’s lives.

Inclusion and accessibility

We are committed to creating a truly inclusive and diverse workplace where everyone feels valued, respected, and able to thrive. As an age-friendly and disability-confident employer, we welcome applications from people of all backgrounds, communities and ages, recognising unique skills, experience and perspectives individuals bring at every stage of their career. Guided by our core value of Putting People First, we are committed to fostering an inclusive culture and will consider flexible working options and reasonable adjustments wherever possible to suit individual needs.

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