Partnership Manager

🌟 We’re Hiring: Partnership Manager

Permanent, Full Time

Homebased

£45,000 per annum

Are you a relationship-builder with a commercial mindset? We’re looking for a Partnership Manager to join our team and manage key customer partnerships while delivering contract growth, retention, and exceptional service.

Acacium Group are a leading global healthcare delivery partner and we are hiring a Partnership Manager. Part of Acacium Group, Thornbury Community Services is an ‘Outstanding’ CQC-rated care provider delivering exceptional care at home to individuals across England and Wales, no matter how unique their requirements or circumstances.

💡 About the Role

In this role, you will:

• Manage and develop key customer relationships, acting as the primary point of contact to ensure exceptional service delivery and successful customer outcomes.

• Take ownership of contract management and governance, overseeing contractual agreements, renewals, documentation, and customer review meetings to ensure compliance and long-term partnership success.

• Drive customer retention and business growth, identifying opportunities to expand existing accounts, mitigate risks, and work collaboratively across teams to deliver tailored client solutions.

• Lead cross-functional stakeholder collaboration, partnering with operational, clinical, finance, and business development teams to resolve challenges, improve service performance, and enhance the overall customer experience.

🎯 What You’ll Bring

We don’t expect perfection. If most of this sounds like you, we’d love to hear from you:

• Excellent relationship building skills

• Problem solver

• A commercial mindset

🌍 Why Join Us?

• Your work will directly shape decisions that improve our services.

• You’ll help us maximise value by ensuring data quality.

• You’ll be part of a supportive team where new ideas are welcomed.

• You’ll have opportunities to learn, grow, and develop your skills.

✨Your Benefits

• Pensions scheme, free mortgage broker service & life assurance

• Wellbeing Benefits - Employee Assistance Programme. Digital Health & Wellbeing App. Mental, Social, Physical & Financial Workshops

• Recognition Benefits. Long Service awards, Exceptional performance awards & Increasing holiday allowance

• Discounts. Shopping, lifestyle & cinema discounts

📚 Experience We’re Looking For

• Commercial sales and account management.

• Experience managing business performance, including P&L responsibility, analysing management information and identifying opportunities to improve commercial outcomes.

• Demonstrable experience of commercial negotiation and customer service delivery.

• Experience working within the healthcare sector.

If you don’t meet every requirement but believe you’d be a strong fit, please apply anyway, we value diverse experiences.

🧩 Inclusion & Accessibility

We are committed to creating a truly inclusive and diverse workplace where everyone feels valued, respected, and able to thrive. As an age-friendly and disability-confident employer, we welcome applications from people of all backgrounds, communities and ages, recognising unique skills, experience and perspectives individuals bring at every stage of their career. Guided by our core value of Putting People First, we are committed to fostering an inclusive culture and will consider flexible working options and reasonable adjustments wherever possible to suit individual needs.

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