Partners Operations Analyst

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

The Partners Operations Analyst - Direct Sales Deal Operations will be the first team member to establish Sales Deal Operations. Candidates will be responsible for working Direct deals, growing the business and working closely with Sales and the Customer. This will be achieved by processing Direct deals, becoming the subject matter expert on all processes related to Opportunity Management and Quoting, closing and winning of deals. Examples of activities include sales enablement, quoting, order form/purchase order management, and working cross functionally with various customers.

This is a fixed term contract role for 8 months of duration.

This position is an individual contributor role reporting to the Partner Deal Operations manager.

Responsibility

• Perform opportunity management and create/manage Quotes

• Work cross functionally with Sales, Operations, Revenue Operations, and the Customer

• Support Docusign Sales reps with back office activities, becoming the subject matter expert on the processes to close deals

• Create and manage quotes, obtain proper approvals for quotes and ensure information is transmitted correctly to associated parties

• Ensure Order Form is correct and submitted to Customers, stewarding this process from beginning to end, ensuring timely handoffs and performing timely operational procedures

• Have a learning attitude, willing to adjust and be adaptable. Processes and priorities change

• Support Sales in ensuring the opportunities are maintained correctly and quotes are performed accurately and timely. Strive to ensure Opportunities have correct and strictly accurate data quality

• Provide enablement and training continuously to Sales regarding processes to increase Sales' understanding of Docusign's processes

• Help drive quicker and tighter deal time by reducing errors and inconsistencies within various touchpoints of the process

• Operate as a part of the larger Deal Operations organization. May also work with customers as needed

Job Designation

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• 2+ years of experience working in sales back office roles quoting, order processing, deal desk etc

• Fluency in English, both verbal and written

• Experience with Salesforce

• Experience with quoting

• Experience with the basics of Opportunities and Quotes and the sales/operational cycles around them

• Experience with opportunity management

• Working hours will be: 10am-7pm (Sao Paulo). This may shift per business needs and Daylight Savings

Preferred

• Experience with Apttus/CPQ/Various quoters, Order form, and Purchase Order

• Understanding of the overall sales cycle and process. Direct and channel

• 2+ years of experience working with Opportunities and Quotes

• Experience with Opportunities and Quotes in a channel setting (Resell/Distribution etc)

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

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