Partner Success Manager

At Kindbridge Behavioral Health, we're on a mission to make specialized mental health care more accessible to those affected by gambling, gaming, and other behavioral addictions. Our work depends on strong relationships with referral partners who trust us to care for the individuals they serve.

We're looking for a Partner Success Manager to champion the success of Kindbridge's referral partners. You'll oversee onboarding, activation, and ongoing relationship management, ensuring our partners have the resources, support, and confidence to connect individuals with our specialized behavioral health services.

If you're someone who loves building relationships, improving processes, solving problems, and using technology to work smarter, we'd love to meet you.

What You'll Do

Build Lasting Partner Relationships

• Serve as the primary point of contact for an assigned portfolio of referral partners following the sales handoff
• Guide partners through onboarding, implementation, and ongoing relationship management
• Build trusted, long-term relationships by providing responsive support and proactive communication
• Conduct regular business reviews, identify opportunities for growth, and address challenges before they impact the partnership

Create Exceptional Referral Experiences

• Design and continuously improve referral workflows that are simple, intuitive, and effective
• Partner with Marketing and IT to optimize referral pathways and enhance the overall partner experience
• Develop scalable onboarding processes that create a consistent experience for every new partner
• Create partner-facing resources including onboarding guides, referral materials, educational content, and training documentation

Drive Growth Through Data

• Monitor referral activity, engagement, and conversion metrics to identify trends and opportunities
• Analyze partner performance and recommend strategies to improve referral volume, retention, and overall success
• Gather partner feedback and translate insights into process improvements
• Partner with Business Development to evaluate operational and technical readiness for new referral partnerships

Leverage Technology & AI

• Utilize AI tools such as ChatGPT, Claude, or similar platforms to streamline workflows, develop communications, analyze referral data, and create educational materials
• Maintain accurate partner information within CRM and referral management systems
• Help identify opportunities to improve operational efficiency through automation and technology

What You'll Bring

• Bachelor's degree in Business, Marketing, Communications, Healthcare Administration, or a related field
• 3–5+ years of experience in Partner Success, Customer Success, Account Management, Business Development, Marketing, Healthcare Operations, or a related field
• Demonstrated success building and managing partner relationships, driving engagement and growth, and collaborating across cross-functional teams
• Experience in healthcare, behavioral health, telehealth, or another highly regulated industry strongly preferred
• Proficiency with CRM or partner management platforms and digital tools used to support relationship management, referral workflows, and partner engagement
• Experience using AI tools (e.g., ChatGPT, Claude, or similar) to improve productivity, streamline workflows, analyze data, and create communications or training materials
• Familiarity with Google Workspace, Microsoft Office, video conferencing platforms, and marketing automation or form-building tools (e.g., HubSpot, Webflow, Typeform, or similar)
• Strong analytical, communication, organizational, relationship-building, and project management skills, with the ability to manage multiple priorities
• A commitment to expanding access to high-quality behavioral health care through exceptional partner experiences

Why Join Kindbridge?

• Make a meaningful impact by expanding access to specialized behavioral health care
• Join a collaborative, mission-driven team where your ideas are valued and innovation is encouraged
• Enjoy unlimited PTO to support work-life balance
• Comprehensive medical, dental, and vision coverage
• 401(k) with employer match

Interested? Apply today and help us shape the future of behavioral health!