Overnight Customer Service Representative - Remote

Overnight Customer Service Representative
Pay: $18/Hr
Location: Remote residing in New Brunswick

TigerTel is looking for reliable and dedicated Customer Service Representatives to join our team! This is a full-time remote position for individuals residing in New Brunswick.

About the Role

Are you looking for a role that challenges you and rewards your dedication? At TigerTel, we operate as a vital communication hub for a diverse range of companies, serving callers 24/7. We are looking for resilient, compassionate and professional individuals to join our fast-paced, high volume call center team.

This is not a sedentary, low activity position. It is a "call after call" environment that requires focus, speed and precision. We are seeking professionals who thrive under pressure and understands that true customer service is not for the faint of heart.

Key Responsibilities

You will manage inbound calls for various companies. You must have the agility to switch between different protocols, data entry requirements and specific scripting for each client. You must deliver an empathetic, polite, and professional demeanor on every single call. You must possess excellent grammar and clear, articulate spoken English. We maintain high standards and you will be held accountable for meeting KPI's that include schedule adherence, average wrap time and consistent quality assurance (QA) scores.

Your home office must meet the following technical specifications:

• You must provide your own equipment that meets the specifications during your new hire period.
• Upon successful completion of your new hire period, TigerTel will provide you with company issued equipment.
• Windows 11 or higher. Note – Chromebooks, Apple/Mac products and tablets are not compatible with our systems.
• A wired (Ethernet) internet connection is required. Wi-Fi connections are strictly prohibited due to stability requirements.
• A professional grade wired headset with microphone.
• A minimum screen resolution of 1600x900 is required. Two monitors are highly preferred to assist with monitor space for our systems

To be successful in this role, you must have:

• A welcoming voice with an upbeat tone
• Strong command of the English language with good spelling and grammar
• Computer skills in a Windows based environment
• Dependable attendance and punctuality
• The ability to type 35 words per minute or more

Schedule and Availability

• Full Time - 40 hours per week 
• Weekend and Holidays –Because our operations run 24/7, you must be available to work one weekend day per week. Holiday work in general is required.

Our Benefits for Full-Time Employees Include (Waiting period may apply):

• RRSP with company matching
• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacations (up to 4 weeks per year over time)

TigerTel is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

Don't miss out on this opportunity – Apply Today!