Outbound CSR (Remote)

• Make outbound phone calls to verify user information and detect and prevent fraud in our platform. 

• Analyze user data to detect and investigate suspicious activity and identify patterns of fraudulent behavior. 

• Review real time photos and ID data to assess fraud probability. 

• Communicate with internal teams to share fraud prevention insights and collaborate on risk mitigation strategies. 

• Collaborate with Customer Support teams to provide guidance on fraud detection and prevention and provide information to the team as necessary. 

• Maintain accurate and detailed records of all phone calls and interactions. 

• Support the Customer Support mission on an as needed basis. 

Requirements: 

• High school diploma or equivalent required; some college coursework preferred. 

• At least 4 years of experience in outbound phone call environments and preferred fraud prevention or risk management in the financial services or crypto currency industry a plus. 

• Excellent communication skills with the ability to engage users in conversation and communicate complex information clearly and concisely. 

• Excellent English language skills. 

• Strong attention to detail with the ability to accurately record and document information. 

• Ability to work in a fast-paced and rapidly changing environment. 

Computer specification requirements: 

• Fiber connection and has at least 20mbps download and upload speed 

• Main desktop/laptop must be i5 to i7 w/ 8GB RAM