Ortho Rehab Specialist

Job Details: Job Location: Brookfield - Legal Address - Brookfield, CT, Salary Range: $60000.00 - $60000.00Base+Commission/month, Job Shift: Day, JOB DESCRIPTION At ROMTech, we are transforming rehabilitation through innovative technology and exceptional patient support. We are committed to helping patients achieve better outcomes through Clinician guided at-home rehab while delivering an outstanding experience throughout their recovery journey. ROMTech is a medical technology company that has created and patented a revolutionary medical device and telemedical platform which delivers in-home rehabilitative care. Our disruptive technology has proven to yield faster recoveries and better outcomes with unmatched patient compliance. We began in orthopedics and have entered scale-up of our orthopedic business. We are now leveraging our core technology, infrastructure, and first mover position to enter cardiology, followed by other adjacent markets. Having created this new lane, we have a unique opportunity to serve as the global leader in the business, technology, and science of recovery, and to bring life-changing help to many millions of people. Position Title: Orthopedic Rehab Specialist Department: Clinical Services Reports To: Sr. Lead Orthopedic Rehab Specialist Location / Work Environment: Home Office / Virtual Clinical Environment Worker Classification: W-2 Employee FLSA Status: Exempt Job Level: Standard Job Purpose The Orthopedic Rehab Specialist is responsible for delivering high-quality clinical oversight and patient support within ROMTech's Clinician guided at-home rehab model. This role ensures patients safely and effectively utilize prescribed rehabilitation devices through real-time monitoring, patient education, clinical intervention, and treatment support. By combining clinical expertise with operational collaboration, the Orthopedic Rehab Specialist promotes therapy adherence, improves patient outcomes, supports regulatory compliance, and contributes to the effectiveness of ROMTech's Therapy Operations function in a continuous-care environment. Key Responsibilities Essential Duties Monitor patients in real time through audio and visual technology while utilizing PortableConnect and related rehabilitation devices. Ensure patient safety, treatment compliance, and adherence to prescribed rehabilitation plans. Respond to patient inquiries, concerns, and clinical needs using sound clinical judgment and professional communication. Provide patient education regarding device operation, treatment expectations, rehabilitation goals, and therapy adherence. Supervise and provide clinical oversight of Patient Monitoring Assistants, including review and approval of work as required. Maintain accurate, timely, and compliant patient documentation in designated EHR and clinical systems. Identify, anticipate, escalate, and mitigate workflow disruptions that may affect patient monitoring operations. Collaborate with Clinical Services, Therapy Operations, and cross-functional teams to support patient outcomes and operational performance. Track and support key performance indicators related to patient engagement, adherence, outcomes, quality, and service delivery. Participate in recurring operational, clinical, and interdepartmental meetings. Maintain required licensure and obtain additional state licensure as necessary to support patient care operations. Adhere to HIPAA requirements, clinical standards, company policies, and applicable regulatory requirements. Other Functions Support onboarding, mentoring, and training of new clinical team members as needed. Contribute to workflow enhancements, process improvement initiatives, and best-practice development. Assist with reporting, audits, compliance reviews, and quality assurance activities. Participate in departmental projects and organizational initiatives. Performs other related duties as assigned to support operational and business needs. Qualifications: JOB QUALIFICATIONS Skills and Abilities Required Strong clinical judgment and patient care capabilities. Excellent verbal and written communication skills. Ability to establish trust and build rapport with patients through virtual interactions. Strong organizational, time-management, and documentation skills. Ability to multitask effectively in a fast-paced, team-oriented environment. Proficiency with EHR systems, healthcare technology platforms, and Microsoft 365 applications. Knowledge of HIPAA requirements and patient confidentiality standards. Strong analytical, problem-solving, and decision-making abilities. Ability to effectively supervise and oversee support staff activities. Preferred Familiarity with telemetry monitoring tools and related software. Knowledge of durable medical equipment (DME). Understanding of insurance, reimbursement, and Medicare processes. Experience utilizing CRM systems. Solution-oriented mindset with a strong patient engagement focus. Work Experience Requirements Required Minimum of one (1) year of direct patient care experience. Preferred One (1) year or more of telehealth or virtual care experience. Experience working with Medicare populations. Previous supervisory, lead, or clinical mentoring experience. Education Requirements Required Doctor of Physical Therapy (DPT) or Physical Therapist degree from an accredited program required for professional licensure and lawful performance of position duties. Preferred Advanced continuing education in orthopedics, rehabilitation, telehealth, patient engagement, or related clinical specialties. License and Certification Requirements Required Active Physical Therapist (PT) license in good standing. Successful completion of the National Physical Therapy Examination (NPTE) or equivalent licensing requirements. Ability to obtain and maintain additional state licensure as required to support patient care delivery. Preferred Multi-state Physical Therapist licensure. Orthopedic, rehabilitation, or specialty clinical certifications. Physical Demands and Working Conditions Office Environment The following describes the physical demands and work environment characteristics required to perform the essential functions of this position. These requirements are representative of those an employee may encounter while performing the job and are not intended to be an exhaustive list. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role. Ability to sit at a computer terminal for an extended period. Moderate noise (i.e., phone calls, online meetings, computer audio). While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard. Specific vision abilities required by this job include close vision requirements due to computer work. Regular, predictable attendance is required. Must be able to communicate clearly and professionally in both verbal and written formats. Must be able to engage in active listening and express ideas effectively in person, by phone, and via virtual meetings. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Reasonable accommodation requests must be made in writing by emailing people@romtech.com.